Technical Leader, Site Reliability Engineer
About The Position
Cisco’s Collaboration Business Unit empowers people and organizations worldwide to connect, communicate, and innovate seamlessly. You will collaborate with a global team of software engineers and SREs responsible for delivering extraordinary collaboration experiences at scale. Our team supports backend services deployed worldwide and works closely with development, product, and operations partners to ensure reliability and performance. Webex is powering the shift to the hybrid workforce, helping people stay connected in a rapidly evolving digital world. We cultivate a startup-like culture that values innovation, ownership, and collaboration, while offering the scale and impact of a global technology leader.
Requirements
- Bachelors and 8+ years of hands-on experience deploying, monitoring, scaling, and upgrading distributed databases such as CassandraDB, OpenSearch, Kafka, and PostgreSQL.
- 5+ years managing AWS infrastructure at scale and supporting live, customer-facing SaaS production environments.
- 5+ years of experience with infrastructure automation and DevOps practices, including CI/CD (Jenkins, GitHub Actions, GitLab CI), Infrastructure as Code (Terraform, Ansible, Kubernetes), and Python.
- 3+ years leading technical projects, including task estimation, milestone tracking, and stakeholder communication.
- Must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
Nice To Haves
- Experience with modern data platforms, including data pipelines, streaming, AI/ML and GenAI workloads.
- Experience with Java/Python data-driven applications and data access patterns.
- Experience in regulated U.S. Federal environments.
Responsibilities
- Design, deploy, and operate resilient large-scale distributed data platforms across AWS and private cloud environments, with a focus on Cassandra, Kafka, and OpenSearch.
- Lead cloud engineering initiatives that automate infrastructure and improve reliability and deployment velocity using Terraform, Ansible, and Kubernetes.
- Drive capacity planning and performance optimization for high-throughput production systems.
- Ensure platform integrity through automated backup, security patching, and incident management workflows.
- Serve as a trusted technical consultant to application teams on data access patterns, cloud architecture, and migration strategies.
- Build infrastructure designed to scale, recover from regional outages, and eliminate repetitive operational work through thoughtful automation.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
