Level 3 Technical Lead
About The Position
Brightworks IT is a growing managed services provider delivering IT support, cybersecurity, and cloud services to hundreds of clients across the Northeast, Mid-Atlantic, and Midwest. Our regional offices support law firms, manufacturers, healthcare organizations, staffing agencies, and professional services clients with proactive IT management and responsive expert support. We are hiring a Level 3 Technical Lead to be the senior technical anchor for our Richmond team. You will own our most complex client escalations, mentor Tier 1/2 engineers, and act as the point of contact for our largest and most technically demanding accounts. You are the person the team calls when the fix isn't in the runbook — server migrations, network redesigns, Active Directory rebuilds, security incident response, and the difficult client conversations that come with them.
Requirements
- 5+ years in IT support, systems engineering, or MSP environments — with at least 2 years at a senior/lead level
- Deep expertise in Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP, Certificate Services
- Advanced Microsoft 365 administration — Exchange Online, Entra ID (Azure AD), Conditional Access, Intune, SharePoint, Teams
- Strong networking background — firewalls (SonicWall, Fortinet, Meraki), VLANs, VPN (site-to-site + client), routing/switching fundamentals
- Experience leading infrastructure projects end-to-end — scoping, planning, executing, documenting
- Comfortable owning client-facing conversations — you can explain a technical trade-off to a non-technical executive without losing either side
- Hands-on with RMM/PSA tooling — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate
- PowerShell proficiency for automation and administration
- Ability to work onsite in Richmond with occasional travel to client sites in the region
Nice To Haves
- Microsoft certifications (MS-102, AZ-104, AZ-500, or MCSE)
- CompTIA Security+, CySA+, or equivalent
- Experience with SentinelOne, CrowdStrike, or similar EDR platforms
- Familiarity with Datto BCDR, Veeam, Axcient for backup/DR
- Prior MSP experience — you understand ticketing, dispatch, and utilization targets
- Experience with VMware/Hyper-V virtualization
Responsibilities
- Serve as the highest technical escalation point for the Richmond team; take ownership of the tickets that Tier 1/Tier 2 can't resolve and drive them to closure
- Scope, plan, and execute infrastructure projects — server deployments, M365 tenant migrations, network refreshes, firewall replacements, backup/DR implementations
- Coach mid-level engineers through hard problems; review their work, run tech-share sessions, and raise the technical bar of the office
- Act as the trusted technical advisor for a portfolio of key accounts, including quarterly reviews, roadmap conversations, and standards enforcement
- Contribute to Brightworks' standards for Windows Server, M365, networking, security tooling, and backup; help shape how we deliver at scale
- Lead investigation and remediation of EDR incidents, phishing events, and account compromises, working alongside our SOC partner
- Manage a complex ticket queue in ConnectWise Manage; document thoroughly, communicate proactively, and hit SLA on P1/P2 work
Benefits
- Competitive salary — $95,000 – $130,000 annually, based on experience and location
- Certification reimbursement and paid study time
- Health, dental, and vision insurance
- 401(k) with company match
- Real leadership opportunity — you will shape how the Richmond office operates
- Direct exposure to executive leadership; growth path into Principal Engineer or Regional Technical Manager
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
