Technical Lead – Patient Strategy [54080]

Skyelia • San Francisco, CA

20h • Onsite

About The Position

This role is for a Technical Lead focused on Patient Strategy, involving expertise in Salesforce Health Cloud and/or other Patient CRM platforms. The position requires designing and implementing end-to-end data flows between systems like Salesforce Health Cloud and AWS to establish a single source of truth for patient data. A key responsibility is leading the development of Agentic AI solutions using real-time data to provide proactive nudges to patients and case managers. The role also involves ensuring compliance with Pharma-specific regulations such as HIPAA and regional privacy laws, and requires strong analytical, troubleshooting, and problem-solving skills. The ability to communicate complex technical concepts to diverse audiences is essential.

Requirements

• 10+ years of experience
• Expertise in Salesforce Health Cloud and/or any other Patient CRM platform/systems
• Expertise in AWS Services like Lambda, Glue, S3, Athena etc.
• Expertise in developing custom AI Agents using AWS BedRock
• Excellent ability to analyze complex data sets, troubleshoot issues, and optimize data workflows.
• Creative problem-solving mindset to address technical challenges.
• Ability to convey complex technical ideas clearly to both technical and non-technical stakeholders.
• Data Governance: Ensure all digital solutions comply with Pharma-specific regulations (HIPAA and regional privacy laws).
• Experience in Patience Engagement and Patient Service tools in Pharma Commercial domain

Responsibilities

• Design and work closely with Architect to define end-to-end flow among various platforms/systems like Salesforce Health Cloud and AWS, ensuring a "single source of truth" for patient data.
• Lead the development of Agentic AI solutions that process real-time data from the Data Lake to deliver proactive "nudges" to patients and case managers.
• Ensure all digital solutions comply with Pharma-specific regulations (HIPAA and regional privacy laws).
• Analyze complex data sets, troubleshoot issues, and optimize data workflows.
• Convey complex technical ideas clearly to both technical and non-technical stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed