Technical Lead, North American Insurance Operations Group

Allied World Assurance Company•Farmington, NM

7d•Onsite

About The Position

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members. The Technical Lead, Insurance Operations will serve as a Subject Matter Expert responsible for establishing centralized form repositories, documenting workflows, and providing product leadership and guidance to support Production Underwriters. This role focuses on reviewing daily team procedures to increase productivity and efficiency while collaborating with cross-functional teams to define common enterprise processes and contribute to Allied World's Target Operating Model Initiative.

Requirements

Bachelor's degree or relevant years in the industry
Knowledge of insurance and experience with internal customers
Strong demonstrated negotiation and influencing skills
Excellent written & verbal communication skills
Strong organizational skills and ability to function independently
Proficient computer skills in: Windows-based systems, Microsoft Word and Excel, Internet explorer based applications

Nice To Haves

Risk Management degree and/or Professional Insurance designation preferred

Responsibilities

Gain deep understanding of Product Set including form set by related regulatory and compliance requirements
Establish centralized repository of forms for team members
Document workflows, create and maintain process maps and training materials
Serve as Subject Matter Expert for system testing and projects related to the line of business
Review daily team procedures for opportunities to increase productivity and efficiency metrics
Provide training sessions, process documentation and workflow updates
Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise
Initiate cross training opportunities between teams
Work collaboratively with Insurance and Business Operations team members
Contribute to the Allied World Target Operating Model Initiative
Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions)
Engage in AW Connect Conversations with meaningful, measurable and personal goals
Perform Account Coordinator duties as necessary