Technical Lead - Endpoint Management (VDI)

Unissant • Washington, DC

3d • Onsite

About The Position

Unissant, Inc. is seeking a Technical Lead - Endpoint Management (VDI) to join their team and support their client. The ideal candidate is a technically versatile engineering leader with strong experience supporting enterprise endpoint environments, virtualization, and modern device management. This individual is energized by solving complex technical challenges, improving operational efficiency, and helping teams deliver secure, reliable support at scale.

Requirements

• Strong experience supporting enterprise endpoint management, virtual desktop infrastructure, and back-end engineering services.
• Knowledge of systems integration, technical change management, configuration management, and enterprise support tools.
• Experience supporting software delivery, desktop engineering, and operational improvements in large IT environments.
• Excellent troubleshooting, analytical, and technical leadership skills.
• Ability to communicate effectively with technical teams, stakeholders, and leadership.
• Ability to obtain and maintain a Public Trust clearance.

Nice To Haves

• MBA/Master's Degree in a relevant field of study preferred.
• Desired certifications may include Microsoft, VMware, Citrix, ITIL, or related certifications aligned with endpoint management and virtual infrastructure support.
• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
• Ability to write clear and concise creative content in a highly confidential manner.

Responsibilities

• Lead endpoint management and VDI-related activities within Tier 3 back-end support and engineering operations.
• Support software delivery, customization, local computer security, permissions settings, and virtual desktop infrastructure services.
• Guide technical integration, testing, change management, and configuration activities across endpoint and back-end environments.
• Collaborate with engineering teams and stakeholders to improve endpoint stability, user experience, and supportability.
• Support lifecycle management, capacity planning, asset provisioning, and root cause analysis activities tied to endpoint services.
• Develop and maintain technical documentation, standards, and process improvements that strengthen delivery quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior