Technical Lead, End User Services

Lineage Logistics•Detroit, MI

2d•Remote

About The Position

We are seeking a strategic and technically proficient Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools across our global enterprise. This individual will lead three direct reports and manage key technologies, partnerships, and standards that support over 15,000 devices worldwide. The role requires strong cross-functional collaboration, mature MSP oversight, and the ability to thrive in a complex, evolving environment, particularly one shaped by M&A integration. This is a REMOTE position. This position owns global governance and execution for: Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI) Collaboration platforms (Teams, OneDrive, Microsoft 365, SharePoint, Entra) Strategic initiatives including automation, desktop engineering, SharePoint governance. Automation and End User Experience improvements through Nexthink (NQL and PowerShell) UEM & Device Management Oversight of global standards for endpoint provisioning and lifecycle management Lead efforts to consolidate tools and policies across legacy and acquired environments Nexthink mastery with expertise in device monitoring and automation implementation. Collaboration Tool Governance Own the collaboration platform roadmap and related policy enforcement Partner with Legal, Product, and IT stakeholders to evaluate, consolidate , and evolve toolsets MSP & Vendor Oversight Manage MSP and other external vendors, including delivery accountability Define and monitor performance metrics, SLAs, and KPIs for continuous improvement Patch & Vulnerability Management Oversee patching and vulnerability remediation processes across diverse environments Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized) Project Delivery & Strategic Planning Lead execution for high-impact projects including device management consolidation and license optimization Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives Contribute to a 3– 5 year strategy for End User Services evolution Team Leadership Mentor and support three global team members (US East Coast and UK) Foster a high-performance, collaborative culture across time zones and functions Assist in architecting solutions and directing team members on learnings

Requirements

7+ years in technical roles focused on endpoint management and enterprise IT
Proven experience managing MSPs and external vendors
Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI , Nexthink )
Expertise in Nexthink for DEX experience
Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)
Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)
Background in patch management, desktop engineering, and security best practices
Exposure to M&A integration and cross-platform standardization efforts

Nice To Haves

Ability to define and track performance metrics tied to service delivery and team progress
Skilled in navigating complex org structures and building alignment across global teams
Working knowledge of Microsoft infrastructure environments, with ability to interface effectively across networking, data center, and product teams
Strategic mindset with a bias for execution and a focus on continuous improvement

Responsibilities

Owns global governance and execution for: Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI)
Owns global governance and execution for Collaboration platforms (Teams, OneDrive, Microsoft 365, SharePoint, Entra)
Owns global governance and execution for Strategic initiatives including automation, desktop engineering, SharePoint governance.
Drives Automation and End User Experience improvements through Nexthink (NQL and PowerShell)
Provides UEM & Device Management Oversight of global standards for endpoint provisioning and lifecycle management
Leads efforts to consolidate tools and policies across legacy and acquired environments
Demonstrates Nexthink mastery with expertise in device monitoring and automation implementation.
Owns the collaboration platform roadmap and related policy enforcement
Partners with Legal, Product, and IT stakeholders to evaluate, consolidate , and evolve toolsets
Manages MSP and other external vendors, including delivery accountability
Defines and monitors performance metrics, SLAs, and KPIs for continuous improvement
Oversees patching and vulnerability remediation processes across diverse environments
Drives standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)
Leads execution for high-impact projects including device management consolidation and license optimization
Supports compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives
Contributes to a 3– 5 year strategy for End User Services evolution
Mentors and supports three global team members (US East Coast and UK)
Fosters a high-performance, collaborative culture across time zones and functions
Assists in architecting solutions and directing team members on learnings