Technical Lab Specialist

Quest Diagnostics

2d•Onsite

About The Position

The Technical Lab Specialist is responsible for planning, coordinating, and evaluating laboratory technical and operational activities, with a focus on LIMS development and testing. The role supports laboratory quality, safety, integrity, efficiency, and regulatory compliance. The position reviews laboratory processes and records, coordinates competency and proficiency testing, supports inspections, verifies reporting and data transmission, and works with supervisors, the Medical Director, technical staff, and ITG to test systems and improve laboratory operations. Other duties may be assigned; the listed responsibilities are not exhaustive.

Requirements

At least 3 years of experience in a clinical laboratory setting.
Experience with competency management and technical training.
Experience with laboratory regulation and accreditation.
PC application skills, including Microsoft Office, Excel, and Access.
Bachelor’s degree in Medical Technology, Chemical, Biological, or Clinical Laboratory Science.

Nice To Haves

Experience with government-agency reporting.
MT (ASCP).

Responsibilities

Coordinate and document competency testing, ensuring it is complete and timely.
Work with supervisors to identify new testing and required document changes, and create or revise the documents.
Track proficiency testing, including kit arrival, preanalytical processing, turnaround times, results, and corrective-action reporting.
Develop and maintain a proficiency-testing database and ensure corrective-action plans are completed.
Review corrected-report data monthly and develop corrective actions with supervisors.
Assist supervisors in preparing for in-house, corporate, and accrediting-agency inspections.
Observe technical SOP performance at each general bench site annually, document deviations, determine quality-improvement actions with department leadership, and follow up on improvements.
Tabulate positivity data and report it to corporate entities as required.
Prepare hardcopy and electronic reports for state, county, and local agencies; monitor reporting accuracy and timeliness; and maintain the state reporting test file.
Work with the Medical Director, Data Management, and electronic reporting personnel to ensure patient data is represented properly across report formats for in-house, remote-site, and referral-laboratory testing.
Review reports for all tests annually.
Test data transmission across within-laboratory electronic interfaces and work with ITG and technical staff to test new interfaces.
Review appropriate reflex testing.
Monitor instrument-to-instrument accuracy, enter and review comparative data, and maintain electronic and hardcopy records.
Perform manual calculations to document comparisons with LIS calculations and work with ITG to test new calculations.
Review equipment maintenance records monthly, including calibration and maintenance records for handheld and automated pipette systems.
Review non-certified thermometer checks against a reference NIST-certified thermometer, or perform the reference check.
Review SmarTech data and provide a daily report to manage near misses of quality-control failures before performance or maintenance procedures and assay calibration.
Work with the Chemistry Supervisor and Technical Director to manage assay rerun rates and reduce reagent usage.
Develop methods to monitor turnaround time from order login through verification, test completion, and chart posting, and summarize results as a VOC metric.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.