Technical IT Project Manager & Business/Techn
About The Position
The Technical IT Project Manager, Scrum Master, and Business/Technical Analyst is a hybrid role accountable for delivering IT projects end-to-end — from requirements definition through successful deployment and adoption. This individual will combine project management discipline, agile facilitation, technical expertise, and business analysis skills to deliver enterprise-level technology initiatives. The role involves coordinating multiple cross-functional teams, translating complex business requirements into actionable user stories, supporting UAT testing, and ensuring all project documentation and artifacts are captured within Jira and related PMO tools. Projects may span systems such as Salesforce, Workday, INFA MDM, Azure Data Lake, and custom CRM portals, with integration across departments, regulatory reporting, and producer/service provider services functions.
Requirements
- Proven experience managing and delivering complex IT projects end-to-end.
- Strong command of Agile and Scrum frameworks; able to balance agile delivery with enterprise governance.
- Solid technical foundation in enterprise systems (Salesforce, Workday, MDM, Data Lake, Azure).
- Excellent analytical, documentation, and communication skills.
- Ability to translate business concepts into technical designs and vice versa.
- Proficiency with Jira, Smartsheet, Confluence, Lucidchart, MS Project, and Excel.
- Strong organizational and facilitation skills with a focus on accountability and delivery.
- Collaborative mindset with the ability to influence without authority.
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
- 5+ years of experience managing technology projects or performing business/technical analysis in an enterprise environment.
- 2+ years of experience as a Scrum Master or Agile delivery lead.
Nice To Haves
- Experience with Salesforce, Workday, MDM, or data integration platforms highly preferred.
- Working knowledge of APIs, data pipelines, and cloud infrastructure (Azure or AWS).
- Agile certification (CSM, PMI-ACP,SAFe) or PMP preferred.
Responsibilities
- Manage and deliver IT projects end-to-end — from initiation and planning through execution, testing, and implementation.
- Develop and maintain detailed project plans, delivery schedules, risk registers, and stakeholder communications.
- Coordinate activities across business, technical, and vendor teams to ensure scope, timeline, and quality objectives are met.
- Track and report progress through Smartsheet, Jira, and IT PMO/Portfolio dashboards.
- Manage dependencies, scope changes, and issue resolution throughout the project lifecycle.
- Serve as Scrum Master for one or more delivery teams, ensuring adherence to agile principles and sprint ceremonies (planning, daily stand-ups, retrospectives, reviews).
- Foster a culture of collaboration, continuous improvement, and transparency.
- Identify delivery impediments and proactively drive resolution across teams.
- Partner with business owners to elicit, document, and validate business requirements and process flows.
- Translate business needs into detailed user stories, acceptance criteria, and technical requirements in Jira.
- Conduct impact analysis, data flow mapping, and feasibility assessments for new functionality or regulatory updates.
- Collaborate with architects and developers to ensure designs align with CAA’s technical architecture and integration strategy.
- Support User Acceptance Testing (UAT)—validate results and document findings.
- Engage with Product Owners, SMEs, and cross-functional leaders to align requirements, priorities, and delivery outcomes.
- Communicate effectively across business and technical audiences to ensure shared understanding and accountability.
- Build strong relationships with both internal teams and external vendors to drive collaboration and solution delivery.
- Maintain accurate and up-to-date documentation, including user stories, requirements, test cases, and release notes.
- Use Jira, Smartsheet, and Lucid chart for backlog management, progress tracking, and visualization of workflows and dependencies.
- Contribute to continuous improvement of IT PMO/Portfolio templates, processes, and agile delivery practices.
- Provide light post-production support, including issue triage and root cause analysis.
- Other job related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
