Technical Integrations Consultant

EdSights•New York, NY

2d•Remote

About The Position

At EdSights, we're building the technology for higher education to understand what students are actually thinking and feeling, so they can act before small struggles become big problems. We call it Student Voice Intelligence: engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition, and delivering those insights to power student success and enrollment workflows. Today, we partner with 300+ colleges and universities across the country. We're backed by an $80M investment from JMI Equity and are in a phase of rapid execution and expansion. This is an opportunity to do meaningful, hands-on work at a high-growth startup tackling one of higher education's most urgent challenges: helping more students persist from enrollment through graduation. You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students. The Opportunity As EdSights grows, so does the complexity and importance of our data integrations. We're hiring our first Technical Integrations Consultant to take dedicated ownership of the technical connections between EdSights and our customers (HigherEd institutions) — and to help build the processes, documentation, and best practices that will scale with us. This role sits within the Customer Experience team and is highly customer-facing. In this role, you'll be the technical bridge between EdSights and customer IT teams, owning the setup, maintenance, and health of integrations that move data securely and reliably in both directions. You'll work primarily with SFTP-based file transfers, advising customers on data mapping and structure while collaborating closely with Implementation, Engineering, Product, and Customer Success teams internally. This is a hands-on, execution-focused role for someone who enjoys solving real technical problems, working cross-functionally, and building things that last. If you're energized by the opportunity to step into a new function, shape how it operates, and see the direct impact of your work — this role was designed for you.

Requirements

3–5 years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or EdTech environment.
Demonstrated hands-on experience configuring and troubleshooting SFTP-based integrations, data pipelines, and system-to-system data exchanges; working knowledge of SQL required
Experience working with structured data files (e.g., CSV or flat files), including analyzing, mapping, and troubleshooting data between systems
Strong communication skills and technical acumen, with the ability to translate technical concepts for non-technical stakeholders and collaborate effectively with customer IT teams
Strong project management and documentation skills, with the ability to manage multiple integration projects simultaneously and clearly capture requirements, configurations, and troubleshooting steps
Experience collaborating across cross-functional teams including Implementation, Product, Engineering, and Client Success
Self-starter and independent problem-solver who thrives in ambiguous environments, takes initiative, and is energized by the opportunity to build processes and capabilities from the ground up

Nice To Haves

Experience with higher education systems or student success platforms is a plus.
Familiarity with platforms like Starfish, Navigate, or Salesforce is a plus

Responsibilities

Lead the end-to-end configuration of customer integrations by gathering requirements, coordinating with customer IT teams, and partnering closely with the EdSights Implementation Manager to align integration setup with onboarding timelines and customer launch plans.
Own the setup, support, and ongoing maintenance of SFTP-based data imports and exports, ensuring files are formatted correctly, delivered securely, and processed reliably.
Validate incoming customer data for accuracy, completeness, and formatting consistency, and troubleshoot integration failures or data quality issues.
Coordinate with Engineering/Product to configure and maintain export files, data structures, and delivery schedules for customer systems such as Starfish, Navigate, or Salesforce.
Project manage export setup processes, including hosting technical setup meetings, aligning on expectations and timelines, and confirming successful data delivery.
Work consultatively with Customer Success and customer institutions to design export workflows and data structures that align with institutional processes and support effective action in downstream systems.
Develop expertise in customer platforms and technology stacks to provide recommendations and share best practices on data mapping, field usage, and export structure.
Document integration configurations, file formats, schedules, and customer-specific requirements to maintain clear internal visibility and consistency.
Help establish and evolve integration best practices, documentation standards, and scalable processes as EdSights builds its integration function.