Technical Integration Eng I / II

University of Wisconsin Stout•Menomonie, WI

15d•Onsite

About The Position

A Technical Integration Engineer plays a key role in supporting the digital learning environment and instructional media needs of instructors and students in a Polytechnic University. This position will provide support for multimedia instructional needs and classroom media including recommending solutions, troubleshooting, providing training and consultation services. The Technical Integration Engineer assists with planning and designing the audio-visual technologies in all classrooms, labs, and meeting rooms. This position will also provide video support including video streaming in learning environments. The role requires staying current with new and emerging technologies to continually enhance instructional capabilities and ensure the university remains at the forefront of digital learning innovation. We are seeking a team member that is committed to promoting the development of an equitable and inclusive environment. This position reports directly to the Director of Learning & Emerging Technology Services.

Requirements

Associate’s degree in education, Media Technology, Communications, or equivalent experience.
Experience with multimedia production or emerging A/V technology.
Experience with digital classrooms using display technology with systems such as Crestron, Extron, Q-SYS…
Strong customer service skills.
Ability to troubleshoot and solve problems.
Must be authorized to work in the United States.

Nice To Haves

Familiarity with distance education, audio/video conferencing systems.
Experience working with the administration of video conferencing platforms such as Teams, Zoom.
Experience training the use of classroom technology.
Experience working with secure network enterprise systems.
Understanding of instructional learning principles.
Multimedia support experience, preferably with higher education.
Experience supervising others.
Demonstrated organizational skills with the ability to manage complex tasks and projects.
Demonstrated exceptional oral, written, interpersonal communication skills.
Familiarity with AI use in higher education technology.

Responsibilities

Designs, implements, and maintains integrated instructional technology, audiovisual, and multimedia systems that support teaching, learning, and collaboration across campus.
Provides consultation, training, troubleshooting, and lifecycle management for AV systems in classrooms, academic labs, and other learning and meeting spaces, working closely with faculty, staff, and campus partners.
Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including audio-visual, videoconferencing, distance education, and multimedia control systems and hardware following established processes and procedures.
Provide technical skills to troubleshoot audio, video, multimedia, multimedia control computers and instructional media hardware in the learning environment as required.
Provide multimedia and A/V solutions that support instructional activities, ensuring alignment with pedagogical goals and technology standards.
Participate in campus projects and initiatives by representing instructional technology design, needs and principles.
Consult with faculty, staff, and students to plan, design, and implement audio-visual and AI-enabled instructional technologies for classrooms and learning spaces.
Provide training to instructors and staff on instructional technology applications, systems, multimedia hardware and software, and best practices that support the digital learning environment.
Participates in the evaluation of new vendor software releases and impact.
Documents and communicates system enhancements or changes.
Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations.
Configures, maintains, upgrades, develops, and tests IT systems, infrastructure and services in alignment with industry best practices.
Create and update instructional support documentation and materials including tutorials, user guides, and other web-based resources to facilitate technology adoption.
Assist in the planning, development, and management of classroom media strategies, including scheduling, maintenance, lifecycle replacement, and resource allocation.
Maintain inventory and upgrade audio-visual and multimedia equipment in learning spaces, ensuring compliance with university standards and readiness for instructional use.
Contribute to the assessment and evaluation of instructional technology effectiveness, gathering feedback, and making recommendations for improvements.
Partner with stakeholders to pilot and operationalize AI-enabled and emerging instructional technologies to improve reliability, accessibility, and instructional outcomes.
Serves as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions.
Assists with the planning and implementation of small to medium technical projects as needed.
Perform related work as required to support the activities of Learning Technology Services, i.e., video support, audiovisual & multimedia classroom technology, Learning Glass, etc.
Participate in ongoing professional development and stay current with emerging trends in educational technology to continuously enhance the university’s learning environment.
This position will require the ability to move and carry equipment and navigate environments when installing systems.