Technical Inside Sales Representative
About The Position
Are you ready to bring your Technical Sales skills to a team that values precision and innovation? At Martin Sprocket & Gear, we’re dedicated to producing quality mechanical power transmission components, material handling systems, and custom forgings with excellence, and we're looking for a skilled Technical Inside Sales Rep like you! What You’ll Do: Complete hands-on training: Participate in an extensive training program, including time in a manufacturing environment to develop practical knowledge. Develop product expertise: Gain a deep understanding of the company's products and services, including features, benefits, and technical specifications. Provide technical support: Assist customers by offering technical information and guidance to help them select the appropriate products for their needs. Respond to inbound sales inquiries: Handle sales calls from existing customers regarding product details, pricing, order status, or delivery confirmation. Proactively engage customers: Reach out to existing customers via phone calls, emails, and other communication channels to generate new sales opportunities. Process orders and quotes: Enter orders and quotes for both stock items and custom-manufactured components and systems. Collaborate with Outside Sales: Work with Outside Sales representatives on open opportunities within their sales territories to drive customer growth. Analyze sales data: Review sales figures and market trends to identify potential areas for growth and improvement.
Requirements
- Mechanical aptitude or technical inclination: Strong mechanical aptitude or technical inclination and the ability to understand and work with complex technical or mechanical specifications are essential for success in this position.
- Experience in sales or customer service: 1-3 years of experience in a sales or customer service role, ideally within a manufacturing or technical environment.
- Computer proficiency: Strong computer skills are required to manage daily tasks efficiently.
- Adapt to new processes and environments: Demonstrate flexibility in adjusting to new processes, technologies, and work environments.
- Communicate effectively with customers: Understand customer needs and provide high-quality service through clear and effective communication.
- Exhibit strong verbal and written communication skills: Support customer inquiries and needs with excellent communication abilities.
- Manage the sales process efficiently: Ensure accuracy and attention to detail from order entry to fulfillment, maintaining customer satisfaction.
- Handle multiple orders and quotes simultaneously: Maintain efficiency and organization while managing multiple orders and quotes.
- Analyze data and identify growth opportunities: Use data to understand market trends and find opportunities for business growth.
- Collaborate with cross-functional teams: Work effectively in teams and manage multiple projects at the same time.
- Foster collaboration through strong interpersonal skills: Build teamwork and cooperation across departments.
- Demonstrate troubleshooting and problem-solving abilities: Show strong skills in resolving issues and overcoming challenges.
- Exhibit diligence and reliability: Consistently perform duties with responsibility, dependability, and attention to detail.
- Physical requirements: Ability to work for prolonged periods sitting at a desk and on a computer, with the capability to lift up to 15 pounds as needed.
- To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily.
Nice To Haves
- Experience with Microsoft AX: Familiarity with Microsoft AX is a plus.
Responsibilities
- Complete hands-on training
- Develop product expertise
- Provide technical support
- Respond to inbound sales inquiries
- Proactively engage customers
- Process orders and quotes
- Collaborate with Outside Sales
- Analyze sales data
Benefits
- Comprehensive Health Benefits : Affordable Medical, Pharmacy, and Dental plans.
- Wellness Initiatives : Employee wellness programs for a healthy work-life balance.
- Financial Security : Life and Disability Insurance, plus a robust 401(k) Profit Trust Plan.
- Work-Life Balance : Paid Time Off (PTO) and company-paid holidays.
- Growth Opportunities : Career development and advancement within a thriving company.
- Competitive Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
