Technical Inside Sales Representative

Bray•Warrendale, PA

7d•Onsite

About The Position

The Technical Inside Sales Representative (ISR) is the primary point of contact for assigned customer accounts and plays a vital role in delivering an exceptional customer experience. In this position, you will manage customer communications, process orders, provide technical support, and coordinate with internal departments to ensure timely and accurate service. You’ll receive comprehensive training on Bray’s products, systems, and processes while working alongside a collaborative and results-driven team. This is an excellent opportunity for someone who thrives in a fast-paced industrial environment, enjoys building relationships, and wants to grow within a stable, global organization.

Requirements

2–5 years of inside sales or customer service experience in an industrial or manufacturing environment
Strong mechanical aptitude and ability to interpret technical information
Excellent written and verbal communication skills
Strong relationship-building abilities (phone, email, and virtual communication)
Proficiency in Microsoft Excel, Word, and general business systems
High School Diploma or GED required
Applicants who currently hold, or will require in the future, visa sponsorship (e.g., E, F-1/OPT/CPT, H-1, H-2, L-1, B, J, or TN) are ineligible

Nice To Haves

Experience with valves, actuators, or flow control products preferred
Experience with ERP/MRP systems preferred

Responsibilities

Serve as the main point of contact for assigned customer accounts
Process and manage sales orders with accuracy and efficiency
Respond promptly to customer inquiries regarding products, pricing, lead times, and technical specifications
Collaborate with engineering, production, and logistics teams to provide updates and expediting support
Interpret technical information and assist customers with product selection
Resolve issues quickly with a customer-first mindset
Maintain accurate documentation and account records