Technical Inside Sales/Application Engineer

Cummins-Wagner Co Inc•Elizabethtown, PA

30d

About The Position

Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment; preparing customer proposals; troubleshooting and problem solving, supporting pre-order and post-order processes; and building relationships with customers and principals. Our most successful Technical Inside Sales/Application Engineers: Possess superior communication and organizational skills Exhibit goal-oriented behaviors and time management principles Apply extensive attention to detail to all tasks Exude a customer-focused attitude Have the ability to resolve problems as they arise Telephone & email reception for incoming service calls Possess a High School Diploma, or equivalent Strong written and verbal communication skills Possess strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationships Review and evaluate technical specifications (industrial) Training and experience with pumps and pump systems, compressed air, mechanical seals, and heat transfer equipment preferred Excellent computer proficiency is required, advanced Microsoft Excel is preferred Technical or Business degree required; Bachelor’s degree preferred Must be able to pass background and reference checks, as well as a drug test Scope of responsibility: Technical Inside Sales & Outside Sales Engineers work together to develop plans, strategies, tools, and work practices to drive sales and profitability by providing cost-effective solutions to their customers. Specific roles and responsibilities of Technical Inside Sales / Application Engineers include: Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff Provide professional and prompt responses via phone, email, in-person, etc. Review and evaluate technical specifications (industrial) Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelines Experience with Customer Relationship Management software (Salesforce desired Enter purchase orders into NetSuite and place orders with manufacturers using their systems and procedures as well Expedite orders as needed to meet customer requirements. Facilitate communication and provide status updates to customers and sales engineers as needed Provide technical & administrative assistance to internal customers, including sales, service, order entry, and parts staff Maintain positive relationships with principals and establish effective marketing practices for their products Keep an organized & resourceful work environment Occasional travel for training or other business purposes Perform all other duties as assigned

Requirements

Possess superior communication and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Telephone & email reception for incoming service calls
Possess a High School Diploma, or equivalent
Strong written and verbal communication skills
Possess strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationships
Review and evaluate technical specifications (industrial)
Excellent computer proficiency is required, advanced Microsoft Excel is preferred
Technical or Business degree required; Bachelor’s degree preferred
Must be able to pass background and reference checks, as well as a drug test

Nice To Haves

Training and experience with pumps and pump systems, compressed air, mechanical seals, and heat transfer equipment preferred
Experience with Customer Relationship Management software (Salesforce desired

Responsibilities

Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff
Provide professional and prompt responses via phone, email, in-person, etc.
Review and evaluate technical specifications (industrial)
Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelines
Enter purchase orders into NetSuite and place orders with manufacturers using their systems and procedures as well
Expedite orders as needed to meet customer requirements. Facilitate communication and provide status updates to customers and sales engineers as needed
Provide technical & administrative assistance to internal customers, including sales, service, order entry, and parts staff
Maintain positive relationships with principals and establish effective marketing practices for their products
Keep an organized & resourceful work environment
Occasional travel for training or other business purposes
Perform all other duties as assigned