Inside Technical Sales

Stoughton Trailers, LLC • Stoughton, WI

2d

About The Position

Essential Functions:

Technical Support: Assist customers with technical inquiries on trailer
components
Customer Service: Answer customer inquiries via email and phone in a
friendly, professional and courteous manner.
Order Management: Enter customer orders, answer technical questions, resolve
discrepancies & generates sales quotations
Perform all assigned tasks in a safe, efficient, timely, accurate and highly
productive manner according to Company policy.
Maintain good attendance. Attend scheduled work hours on a regular and
timely basis.
Comply with all Company policies and procedures.

Knowledge and Skill:

Technical Knowledge of trailer parts preferred
Superior & Professional Communication Skills, written & verbal
Have a winning attitude
Desire to wow the customer - Customer Appreciation
Enjoys helping people & Puts the customer first
Strong work ethic
Team player
Problem solving skills
Able to Multi-task
Strong time management and organizational skills
Demonstrates a continuous improvement mindset
May require a bachelor's degree.
Relies on instructions and pre-established guidelines to perform the
functions of the job.
Works under immediate supervision of the Customer Services Mgr.
Experience with Microsoft Office software primarily word & excel
Must be able to perform each essential function and responsibilities of the
job satisfactorily in accordance with Company productivity and quality
requirements.

Physical Requirements:

Standing 0 - 5% of the time.
Walking 5 – 10% of the time.
Sitting 60- 80% of the time.
Reaching, pushing, pulling 0 - 5% of the time.
Arm, wrist, hand, finger movement 40 - 60% of the time.
Bending and twisting neck and trunk 0 - 2% of the time.
Hearing requirements include the ability to hear all verbal communication.
Ability to verbally communicate.
Requires light physical effort, such as lifting and/or moving 5 pounds or
less, and occasional lifting of up to 25 pounds.

Mental Requirements:

Analyzing Interpreting

Recalling Self-motivating Perceiving

Decision making Understanding Collaborative

Listening Comprehending Identifying

Problem solving Reasoning Memorizing

Prioritizing Relaxed

Tools and Equipment Used:

Calculator, Telephone, Copy machine, Fax machine, Computer, software and related
equipment

Disclaimer:

The above information on this description has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job.

Requirements

• Technical Knowledge of trailer parts preferred
• Superior & Professional Communication Skills, written & verbal
• Have a winning attitude
• Desire to wow the customer - Customer Appreciation
• Enjoys helping people & Puts the customer first
• Strong work ethic
• Team player
• Problem solving skills
• Able to Multi-task
• Strong time management and organizational skills
• Demonstrates a continuous improvement mindset
• May require a bachelor's degree.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision of the Customer Services Mgr.
• Experience with Microsoft Office software primarily word & excel
• Must be able to perform each essential function and responsibilities of the job satisfactorily in accordance with Company productivity and quality requirements.

Responsibilities

• Assist customers with technical inquiries on trailer components
• Answer customer inquiries via email and phone in a friendly, professional and courteous manner.
• Enter customer orders, answer technical questions, resolve discrepancies & generates sales quotations
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
• Maintain good attendance. Attend scheduled work hours on a regular and timely basis.
• Comply with all Company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level