Technical Infrastructure Program Manager, Robotics Technical Services Retrofits
About The Position
Are you energized by the challenge of executing complex hardware deployments across Amazon's robotics network? The RTS Process Engineering team is looking for a Technical Infrastructure Program Manager (TIPM) to drive retrofit execution across our fielded fleet of autonomous robotics systems. In this role, you will own the end-to-end delivery of hardware modification and firmware update programs across active fulfillment centers, ensuring safety-critical retrofits, supplier quality resolutions, and product upgrades are completed on time and to specification. You will manage programs from intake through site execution — coordinating material procurement, site scheduling, third-party vendor oversight, and post-installation verification. Your work directly protects the availability and safety of robotics systems that power Amazon's fulfillment network, making you a critical link between engineering teams who design improvements and the field teams who implement them at scale.
Requirements
- 3+ years of technical infrastructure management experience
- Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
Nice To Haves
- Master's degree or equivalent in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
- Experience reading and interpreting construction drawings and specifications
- Project Management Professional (PMP) or equivalent certification
Responsibilities
- Own end-to-end execution of assigned retrofit programs: intake, funding approval, material procurement, site scheduling, vendor coordination, installation tracking, and post-execution verification
- Manage retrofit project schedules across multiple active fulfillment centers, driving on-time completion rate and on-time material delivery to sites
- Coordinate with third-party vendor partners to ensure quality execution standards are met consistently across all retrofit installations
- Partner with product engineering, supply chain, and field operations teams to resolve dependencies, remove blockers, and maintain critical path alignment
- Track and report program status, risks, and escalations to leadership using established metrics frameworks and reporting cadences
- Develop and maintain retrofit execution documentation including site-specific plans, quality check templates, and post-installation verification criteria
- Contribute to process improvement initiatives including automation of program management workflows (project creation, critical path mapping, stakeholder notifications)
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
