Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery

Amazon • Herndon, VA

1d • $127,100 - $171,900 • Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers globally. You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment.

Requirements

• 3+ years of technical infrastructure management experience
• Experience with varying scenarios of infrastructure builds
• 3+ years of data center, network engineering, and/or systems engineering experience
• Knowledge of data center infrastructure design, operations, or delivery
• Experience in technical program management

Nice To Haves

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• 5+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands-on physical infrastructure installations, hardware integration, racking, and cabling experience

Responsibilities

• Write effective project charters based on business requirements for medium to large scale projects.
• Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.
• Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.
• Provide program progress reporting on a regular basis.
• End to end responsibility for the program’s execution and success.
• Manage multiple competing projects/programs simultaneously.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Keep the customer experience as the primary focus.
• Meets/exceeds Amazon’s leadership principles requirements for this role.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed