Technical Information Analyst

Subaru•Camden, NJ

8d•Onsite

About The Position

This role uses technical skills and judgment to develop a detailed understanding of product knowledge by performing labor time studies. These studies are conducted sometimes prior to the creation and receipt of service manuals. The analyst will develop timings for each possible vehicle repair and create a fair labor rate for each repair. This position is responsible for creating and maintaining all warranty claim information, labor rates, and repair codes within the Subaru Claims System and the Subaru Warranty Labor Time Guide.

Requirements

Associate's Degree required
8-10 years of experience required
Complete understanding of the mechanical construction of the Subaru vehicle.
Must maintain Sr. Master Technician status.
Ability to use all hand tools and special tools as required to achieve the best possible time study for any given repair.
Excellent organization skills; must file and maintain notes on all time studies and claims data.
Proficient in Microsoft Office Suite (Excel, Word, Access) and Siebel.
Strong verbal and written communication skills and the ability to communicate with all Subaru of America (SOA) departments, retailers, and with Subaru. Corporation (SBR) personnel in person and in Japan, and to be able to defend decisions regarding the labor timings.
ASE Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician, Upon Hire Required
Subaru Senior Master Technician, Upon Hire. Required
Must be approved as an "Authorized Driver" by Risk Mgmt. to operate vehicle prior to vehicle operation.

Nice To Haves

OSHA Forklift Certification, Upon Hire Preferred

Responsibilities

Learn the workings of a previously unseen vehicle from end-to-end, prior to availability of service manuals and procedures.
Develop time studies for all new vehicle systems.
Accurately time and record the procedures necessary for diagnosis, disassembly, and reassembly of all components on all Subaru vehicles for the purpose of establishing warranty labor times.
Determine a fair labor rate for each repair based on the time study, history of prior vehicles, and technical judgment.
Create, update, and maintain all warranty claim information within the Subaru Claims System based on time studies and technical judgment to ensure warranty repair claims entered at the retailer level are paid accurately and in a timely manner.
Test and review the Subaru claims systems for accurate processing and payment on valid claims and provide system expertise to management and other team members in diagnosing claim processing issues.
Provide the correction data needed to repair the Subaru claims systems when required.
Review and answer all "Request for Review" time allowance submissions from retailers and other departments; must be able to explain and defend time study decisions.
Ensure the regular and timely update of the Subaru Warranty Labor Time Guide with all new information at the introduction of each new model year, and with any additional updates throughout the year.
Administer all aspects of Service Manual corrections from initial request to Subaru Corporation (SBR) until completed and posted on Subaru Technical Information System (STIS) for public use.
Provide review and claim coding in the development of Service Bulletins and Service Campaigns.
Assist in technical projects for Service and other departments as needed, such as Product Launch events, recall support, etc. that require advanced technical skills.
Perform special projects as needed such as systems (claims) testing when required.
Provide ad hoc analytics reports as requested by management.