Technical Implementation Specialist, Partner Integrations & Lead Quality

Goosehead Insurance • Westlake, OH

3d

About The Position

Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it. If you think you have what it takes to grow with our company, we would love to meet you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

• 3+ years of experience in technical implementation, integrations, systems support, or similar roles
• Hands-on experience working with APIs, data integrations, webhooks, and data mapping
• Strong understanding of data quality concepts (validation, normalization, deduplication, routing)
• Ability to troubleshoot technical issues across multiple systems and stakeholders
• Strong communication skills with the ability to work directly with technical and non-technical partners

Nice To Haves

• Experience working in partner ecosystems or multi-system environments preferred
• Familiarity with CRM platforms, lead management systems, or marketing automation tools a plus
• Comfort working with tools such as Postman, SQL, logs, dashboards, Jira, and Salesforce preferred

Responsibilities

• Configure, test, and validate lead integrations between Goosehead systems and partner platforms
• Ensure lead data accuracy, completeness, and consistency across systems
• Monitor lead flow during onboarding and post-launch to identify issues related to volume, latency, duplication, or data quality
• Troubleshoot and resolve integration issues in collaboration with partners, Engineering, and Data teams
• Support partner implementations by providing technical expertise related to APIs, data mappings, webhooks, and lead routing rules
• Partner with Implementation Managers to support successful go-lives and transitions to steady-state operations
• Document integration configurations, test cases, and known issues for internal and partner reference
• Analyze lead quality trends and work with partners to recommend improvements to sourcing, formatting, and validation
• Support ongoing enhancements to lead quality standards, monitoring tools, and alerting processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed