Technical Systems Integrations Specialist

Cambium Learning Group

2d • Remote

About The Position

Technical Systems Integrations Specialist facilitates customer technical integrations and services for all ExploreLearning|Learning A to Z products to ensure successful implementation and usage. This role serves as a primary contact for customer technical integrations while working with other ExploreLearning| Learning A to Z personnel to identify, escalate and resolve issues during the implementation phase and modify existing integrations as needed.

Requirements

• 1+ years of experience with web application support in a technical helpdesk or customer support environment
• Excellent problem-solving, analytical and technical skills
• Excellent written, oral communication and listening skills
• Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology
• Ability to work well within a team and with a variety of individuals
• Good organizational and time management skills, with attention to accuracy and detail
• Ability to make autonomous judgments and proactively problem solve
• Associate or Bachelor’s degree

Nice To Haves

• Experience with Clever, ClassLink, and OneRoster preferred.

Responsibilities

• Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner
• Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
• Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps
• Maintains a working knowledge of ExploreLearning|Learning A to Z products and associated platforms and integrations system requirements
• Tracks, documents, and reports customer issues and resolution activities
• Supports special projects and other duties as assigned by the Senior Manager of Customer Support and Integrations and the Senior Manager of Technical Integrations
• Supports TSI Success Agents with delivering on-going higher-level customer and technical integrations support to troubleshoot rostering issues and concerns as needed
• Other duties as assigned

Benefits

• Remote First Work Environment
• Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life.
• It creates a culture in which all employees are valued and where success is measured in results.
• It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
• As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
• An Equal Opportunity Employer
• We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences.
• All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
• We will provide reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree