Technical Implementation Manager II (Bilingual Spanish/English Required)

Flywire•Boston, IL

20h•Hybrid

About The Position

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Requirements

Fluent in English and Spanish (French-speaking is a bonus)
4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
Knowledge of system integrations and understanding of different project methodologies
Exceptional client-facing and internal communication skills, both written and oral
Experience of implementing and configuring software (payment software preferred)
Familiarity with using APIs or JavaScript libraries

Nice To Haves

Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
Experience with Fintech, Technology or Consulting companies
Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.

Responsibilities

As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.
Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
Serve as the SME leading multiple client implementation projects ensuring they have successful execution
Run workshops and client syncs as they progress through the different implementation stages
Provide post-implementation/Hyper-care support
Ensure a smooth customer experience by matching the products and Integrations to client needs
Develop & maintain product documentation with Product teams, providing internal knowledge transfer
Drive continuous improvement in implementation methodology, tools, and processes across the team
Contribute to the product vision by relaying client feedback and pain points to Product teams
Troubleshoot and resolve Integration issues by providing technical support for clients
Play a role in fostering an ever improving culture and customer experience continuously