Technical Implementation Analyst

S&P Global • Dallas, TX

3d • Hybrid

About The Position

The Technical Implementation Specialist role is part of a team based in Dallas, TX. This is a hands-on role which will require quick learning and a strong independent work ethic. The role is dynamic and provides a fantastic opportunity to be involved in all aspects of client implementations with an emphasis on interfaces, and potentially ClearPar integrations, with WSO. The team works with clients globally on technical implementation activities, generally, in an offsite capacity. You will be managing projects along with clients and their expectations throughout the full implementation process from kickoff to completion. The team works closely together and coordinates internal, cross-functional efforts across teams to ensure successful implementation. At times, team members may be required to travel to client sites to assist with onsite implementation activities.

Requirements

• Experience with Wall Street Office Product Suite
• 3+ years of experience in troubleshooting, support or similar role
• Experience in a client facing role within a product/application support team
• Knowledge of financial markets and financial feeds
• Critical thinking and problem solving with attention to detail
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• Bachelor’s degree in relevant field or equivalent work experience
• Working knowledge of SQL
• Comfortable managing change to Production/Business Critical applications in high-availability environments

Responsibilities

• Facilitates client training and provides advice on operational issues
• Participates in pre-sales activity, often demonstrating product functionality and proposed timelines
• Communicate with clients throughout the implementation project life cycle
• Coordinates activity of multiple teams involved in an implementation where necessary
• Help establish cost and time estimates for implementation
• Maintains up-to-date awareness of the current and future directions of business and industry
• Make recommendations for implementation of new procedures and best practices
• Act as a resource to assist product teams in the Scoping and/or Testing process
• Updates and supports the designated team lead on all business aspects and issues throughout Implementation
• Potentially visit client sites for training and implementation efforts

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree