Technical Implementation Advisor

MRO Corporation

2d•Onsite

About The Position

The Advisor, Technical Implementation is a role within our Enterprise Implementation organization supporting integration and software implementations. This role is responsible for data analysis, configuration, testing, and troubleshooting of our various applications supporting healthcare interoperability. The successful incumbent will understand how to transform and configure healthcare data from our customers into our various solutions. In addition, their technical aptitude and ability to understand how to resolve customer issues will directly lead to satisfied customers and business success. This is a customer-facing position, so great interpersonal and communication skills are a must. Minimal travel may be required for company gatherings or requested client meetings that are able to be accommodated. About 5-10% travel annually.

Requirements

Bachelor’s Degree or equivalent relevant experience
1+ years working in a client-facing or consulting role or other equivalent experience
Basic knowledge of theories, principles, and concepts related to technology implementation
Ability to prioritize multiple tasks in a fast-paced, team environment
Effective interpersonal and communication skills with an ability to maintain positive working relationships

Responsibilities

Completes day-to-day application support tasks with moderate supervision
Provides professional input to complex application support tasks/projects
Serves as the first point of contact technical configuration of assigned products
Monitors and works through implementation project plans for assigned projects under the guidance and partnership of the Implementation Project Manager
Manage the process for taking a new customer project from the phase of ‘data received and loaded’ to ‘go live’ by Analyzing the output of our software to validate results
Understanding customer’s workflows and confirming our software is properly configured for those workflows
Adding needed master data to our database to support the above items
Training lead users in how to validate the data as part of the implementation
Partner with support teams to troubleshoot, determine root cause, resolve, or escalate issues as needed
Perform routine configurations and application modifications to integrate with client workflow using established guidelines
Troubleshoot client issues related to network, security, performance, database or other issues
Enter time and thoroughly track implementation project status changes
Perform data mapping from the client's system(s)