Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WFH, after completing onsite product training)

Pride Mobility & Quantum Rehab • Duryea, PA

5d • Hybrid

About The Position

To produce accurate and timely print and online documentation that will assist Product Support Technicians and customers with the ordering of replacement parts and the troubleshooting of products.

Requirements

• Must be a friendly team player, professional, detail-oriented, and honest.
• Must have the ability to multi-task, problem-solve, and prioritize in a fast-paced working environment.
• Must have the ability to use hand tools and standard power tools.
• Must have the ability to read and comprehend work instructions and BOMs.
• Must have the ability to identify mechanical and electrical parts, and hardware.
• Must have a relentless drive to achieve advancement and continuous improvement.
• Intermediate working knowledge of Microsoft Office Word and Excel.
• Excellent verbal and written communication skills.
• Excellent web navigation skills.
• Basic mathematical skills.
• Excellent organizational skills.
• Must be legally authorized to work in the United States without sponsorship now, or in the future.

Nice To Haves

• Basic working knowledge of Adobe Desktop Publishing Software preferred.
• Basic understanding of electro-mechanical schematics preferred.
• Basic familiarity with SolidWorks 3D geometry renderings preferred.
• At least 3 years of experience in technical writing or a technical service role experience preferred.
• At least 1 year of Graphic Design or Desktop Publishing and Layout experience preferred.
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred.
• Associate degree in Graphic Design or Technical Writing related field preferred.

Responsibilities

• Perform document content research and multi-task with Technical Illustrators, Engineers, Product Management and Technical Service.
• Compile and maintain electronic and mechanical information for use in Illustrated Parts Breakdowns (IPBs), trouble-shooting guides, and any other documentation that is necessary for the technical and operational support of our products and component parts.
• Assist in creating order forms using Adobe InDesign.
• Create exploded-view technical illustrations and illustrated parts breakdowns from engineering drawings, CAD models, physical products, photographs, and other source material.
• Develop and maintain corresponding parts lists, callouts, item numbers, descriptions, quantities, and assembly relationships.
• Interpret engineering BOMs and translate engineering data into service- and customer-facing parts documentation.
• Create Engineering Change Orders (ECOs) to create or revise Order Forms and Illustrated Parts Breakdowns (IPBs) in Agile Project Management.
• Participate in Bill of Materials (BOMs) verification breakdowns.
• Collaborate with Engineers, Product Management, Technical Service, and Manufacturing Engineering as needed.
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management.
• Complete the annual CTPAT Security Training.
• Focus on continuous improvement, and consistently demonstrate good business judgment.
• Work effectively with all Pride departments to exceed internal and external expectations.
• Pride retains the discretion to modify duties and/or assign other duties as necessary.

Benefits

• Equal Opportunity employer.
• Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED