Technical Field Support
About The Position
The Technical Field Support role will provide internal and external product and technical support for a specific power generation, HVAC mobile equipment, heavy-duty diesel product line, or other OEM products by performing the following duties. Schedules and conducts Branch training for power products. Compares the training levels of the technician to factory-determined training requirements, identifying areas of improvement for skills and training. Works directly with customers to resolve any product failures or diagnostic issues. Supports new product and service sales team with technical expertise. Develops and instructs service and sales teams on the use of manufacturer-developed software. Ensures the branch is properly tooled to handle all service situations. Communicates any product changes or information. Directly communicates with suppliers.
Requirements
- Associate's degree or related experience/training
- Strong written and verbal communication skills
- Ability to identify and implement process efficiencies
- Computer and software skills including Excel and the Microsoft Office Suite.
Responsibilities
- Schedules and conducts Branch training for power products.
- Compares the training levels of the technician to factory-determined training requirements, identifying areas of improvement for skills and training.
- Works directly with customers to resolve any product failures or diagnostic issues.
- Supports new product and service sales team with technical expertise.
- Develops and instructs service and sales teams on the use of manufacturer-developed software.
- Ensures the branch is properly tooled to handle all service situations.
- Communicates any product changes or information.
- Directly communicates with suppliers.
Benefits
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental & Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth & Leadership Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
