Technical Field Support Analyst - Manitoba

Canadian Blood Services•Winnipeg, MB

11d•Onsite

About The Position

Canadian Blood Services is looking for a Regular Full-time Technical Field Support Analyst to join their dynamic IT Infrastructure Operations and Delivery team in Winnipeg, Manitoba. The IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services’ IT infrastructure to ensure the smooth and efficient operation of its technology systems. In this role, you will provide hands-on IT support across Canadian Blood Services sites and partner hospitals, helping ensure systems that support blood collection and diagnostic services run reliably and securely. You’ll support assigned locations by troubleshooting hardware and software issues, responding to service requests, and supporting day-to-day operations. A key part of the role involves supporting laboratory and hospital-based diagnostic environments across Manitoba. You’ll work closely with internal IT teams and hospital partners to support new implementations, manage IT equipment, and provide on-site support for incidents, break/fix issues, and urgent changes. The role also includes involvement in project work, user support, and asset management within a regulated healthcare environment.

Requirements

Graduate from a recognized post-secondary Information Technology program. An equivalent combination of education, training and experience may be considered.
Minimum five years of experience in the IT industry, including significant hands-on experience providing desktop support and computer services/support within a regulated environment.
Strong technical knowledge of Windows, Microsoft 365 and general networking and Internet principles.
Excellent customer service, interpersonal and English communication skills, with the ability to support and communicate effectively with a wide range of users.
Proven ability to work effectively both independently and collaboratively within a team environment, including the ability to set priorities and work with minimal supervision.
Demonstrated ability and willingness to continuously learn and adapt to new technologies, systems and IT skills.

Nice To Haves

Relevant certifications such as MCSE (Microsoft Certified Systems Engineer) and A+ Certification are considered assets.

Responsibilities

Perform field information technology support for all applicable Canadian Blood Services sites, providing consultation in matters relating to information technology and management.
Provide on-site and remote support of Canadian Blood Services sites.
Support and maintain the daily operations and system qualification activities for the IT systems including, but not limited to network and telephony infrastructure, office automation software applications and other equipment software/hardware.
Handle the storage, retrieval, and disposition of records at the site level.
Troubleshoot, resolve and document problem management tickets.
Assist head office and IT staff to identify the root cause of technical errors.
Coordinate third party vendors/service providers for IT systems and equipment.
Liaise with Head office/IT to ensure resolution of technical issues.
Coordinate on-site technical support as required.
Ensure procurement and installation of all applicable Canadian Blood Services sites hardware and software, as per Canadian Blood Services standards and procedures.
Maintain a current working knowledge and ensure compliance with all relevant operating procedures, policies, and other related documentation pertaining to Canadian Blood Services operations.