Technical Field Service Project Manager
About The Position
Electrify America is committed to revolutionizing the way people charge. As the country's largest open DC fast charging network, Electrify America is actively contributing to electrifying mobility today and building a more sustainable future. At Electrify America, we value innovation, collaboration, and a commitment to sustainability. We strive to establish a diverse and inclusive workplace where employees can develop personally and professionally. As a team member at this rapidly growing company, you can work on state-of-the-art technology and join a team making a significant impact in the world. If you're interested in joining a dynamic, innovative company, Electrify America is a place where you can learn, grow, and make a difference! This position is Fully On-site in Asburn, VA. The Technical Field Service Mgr serves as a primary technical resource for manufacturer equipment deployed across the Electrify America network. The role provides advanced technical support for charger dispensers, power cabinets, charging cables/connectors, controls, communications, and associated electrical equipment, partnering directly with equipment manufacturers, Engineering, Operations, the Network Operations Center (NOC), field service personnel, and service vendors to diagnose failures and develop corrective actions. The role serves as a technical liaison between Electrify America and its equipment manufacturers, ensuring OEM troubleshooting procedures, technical requirements, service bulletins, firmware and hardware updates, known equipment issues, and corrective actions are understood and effectively implemented across field operations. The Technical Field Service Mgr performs deep technical investigations, reviews field findings and diagnostic data, and translates manufacturer guidance into clear, actionable direction for internal and external teams. In addition, the Technical Field Service Mgr analyzes recurring equipment failures and field data to identify trends, supports root cause investigations, drives manufacturer corrective actions, and develops technical guidance that enables field teams to diagnose and resolve equipment issues more efficiently. The role supports PRT and other operational escalations when manufacturer equipment expertise is required while maintaining applicable safety, documentation, and technical standards.
Requirements
- 5+ years of relevant experience
- Bachelor’s Degree in Electrical Engineering (BSEE)
- Manufacturer Equipment Expertise – working knowledge of DC fast-charging equipment, including dispensers, power cabinets, charging cables/connectors, controls, communications, and associated electrical systems.
- OEM Technical Support & Escalation – partner directly with equipment manufacturers to troubleshoot complex equipment failures, escalate unresolved issues, and drive corrective actions through resolution.
- Troubleshooting & Root Cause Analysis – analyze alarms, error codes, logs, test results, and field findings to isolate equipment failures and identify recurring hardware, firmware, or component issues.
- Technical Communication – translate OEM procedures, service bulletins, technical findings, and engineering requirements into clear direction for NOC teams, field personnel, vendors, and leadership.
- Field Support & Decision-Making – provide technical guidance during complex corrective work and determine when issues require OEM, Engineering, specialized vendor, or field escalation.
- Warranty & Corrective Action Support – identify potential warranty conditions, support warranty recovery, and coordinate manufacturer repair, replacement, parts, and corrective-action requirements.
- Technical Documentation & Knowledge Management – develop and maintain troubleshooting guidance, known-issue documentation, repair procedures, and lessons learned to improve first-time resolution.
- Deep technical understanding of EV charging equipment and associated electrical systems, including dispensers, power cabinets, charging cables/connectors, controls, communications, and power-path components.
- Experience troubleshooting multi-manufacturer equipment using alarms, error codes, logs, diagnostic tools, electrical test results, and manufacturer service documentation.
- Ability to interpret OEM manuals, wiring diagrams, service bulletins, technical specifications, firmware/hardware requirements, and approved repair procedures.
- Working knowledge of electrical theory, single-line diagrams (SLDs), electrical testing, safe work practices, and equipment isolation requirements.
Nice To Haves
- BSEE+ Master Electrician \ Journeyman License with equivalent relevant experience
- Lockout/Tagout knowledge in accordance with OSHA 29 CFR 1910.147; NFPA 70E compliance; and applicable NEC requirements
- Prior experience supporting DC fast-charging equipment manufacturers or multi-OEM EV charging networks.
- OEM technical training or certifications for charging equipment deployed within the network.
- OSHA 30 and NFPA 70E in good standing.
- Experience with manufacturer warranty processes, failure analysis, firmware/hardware campaigns, and field corrective actions.
Responsibilities
- Serve as a primary technical liaison between Electrify America and equipment manufacturers for charger, dispenser, power cabinet, cable/connector, controls, communications, and related equipment issues.
- Review and communicate manufacturer service bulletins, technical advisories, firmware/hardware updates, known issues, and approved repair procedures.
- Partner with OEM technical teams to validate troubleshooting steps, repair requirements, equipment limitations, and field corrective actions.
- Maintain visibility into manufacturer-specific issues and ensure relevant information is communicated to NOC, Engineering, field service teams, vendors, Commissioning, and Power Restoration Team.
- Perform deep dives into equipment faults, alarms, error codes, logs, test results, and field findings to determine likely failure modes and corrective actions.
- Support root cause investigations for recurring or high-impact equipment failures and coordinate with OEMs and Engineering when additional analysis is required.
- Identify equipment failure trends across manufacturers, models, components, firmware versions, and field conditions and escalate systemic concerns.
- Validate technical scopes of work and repair strategies before field deployment for complex manufacturer-equipment issues.
- Translate technical findings into actionable troubleshooting and repair guidance for Operations and field teams.
- Provide advanced remote and on-site technical support for complex equipment issues that cannot be resolved through standard troubleshooting procedures.
- Support PRT, NOC, Commissioning, and corrective-maintenance escalations when manufacturer equipment expertise is required.
- Determine the appropriate technical resource for escalation, including OEM support, Engineering, specialized vendors, or qualified field service personnel.
- Review Field Service Reports, diagnostic results, photos, and supporting documentation for technical completeness and request additional information when needed.
- Support safe equipment isolation, repair, testing, and return-to-service activities in accordance with approved manufacturer and company procedures.
- Develop and maintain manufacturer-specific troubleshooting guides, known-issue documentation, repair guidance, escalation paths, and lessons learned.
- Convert OEM technical information into practical field and NOC guidance that supports consistent troubleshooting and first-time resolution.
- Support technical training and knowledge-transfer sessions for FSEs, NOC personnel, service vendors, and other operational teams.
- Ensure internal systems and technical records reflect current approved manufacturer information and corrective actions.
- Partner with manufacturers and parts teams to identify required components, approved substitutions, repair kits, and material availability for equipment-related corrective work.
- Support manufacturer campaigns, field modifications, hardware/firmware corrective actions, and recurring-failure remediation programs.
- Provide technical input on vendor quotes and scopes when manufacturer-specific repair requirements affect labor, parts, tooling, or field execution.
Benefits
- We maintain a drug free workplace and perform pre-employment substance abuse testing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
