Technical Field Service Co-op

Stryker•Waterdown, ON

2d•Remote

About The Position

Stryker, a global leader in medical technology, is seeking talented co-op students to join their team and drive business forward. This Technical Field Service Co-op role offers the opportunity to apply classroom knowledge in a fast-paced industry, implement new ideas, and develop skills through hands-on experience with medical devices. Students will gain troubleshooting experience, network with key stakeholders, participate in a mentorship program, and engage in professional development events with other Stryker students across Canada and the United States.

Requirements

Ability to work independently in a fast-paced environment with minimal supervision.
Ability to work flexible hours at customer’s requests (often late afternoons and evenings).
Highly organized, strong time management skills and ability to prioritize multiple tasks.
Knowledge of proper lifting/body mechanic techniques and ability to lift and move items up to 50 pounds.
Strong interpersonal and communication skills to work together with internal company stakeholders.
Must have an outstanding driving record.
Currently enrolled in a co-operative education program working on completion of a bachelor’s degree in related field or equivalent (Science, technology, engineering).
Full time or part time student at a Canadian institution.
Must be legally authorized to work in Canada and not require employment-based sponsorship now or in the future.

Nice To Haves

Apply classroom knowledge in a fast-paced and growing industry setting.
Implement new ideas, be constantly challenged, and develop your skills.
Receive hands on and troubleshooting experience with a variety of medical devices working with the field and in-house service technicians.
Network with key/high-level stakeholders, leaders of the business and shadow individuals from other teams.
Participate in a mentorship program with previous engineering Co-op students.
Opportunities to participate in events with Stryker students across Canada and the United States including professional development sessions, leadership panels and product demonstrations with engineers.

Responsibilities

Travel between hospitals based on assignment of service requests.
Troubleshoot and resolve customer and product issues with focus on Communication and Instruments portfolio.
Build positive relationships with Stryker customers.
Perform Preventative Maintenance functions on Stryker equipment.
Document service results to maintain accurate quality records.
Work with other Field Service representatives to ensure customer satisfaction.
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
Follow all administrative duties in a very accurate and timely manner, maintain mileage logs, expense reports and service documentation.
Enter parts and replenishment stock into the system and maintain accurate inventory levels for parts and accessories.
Suggest and support the team and cross functional projects for continuous improvement including process optimization to increase efficiency, lower costs and inventory level optimization and accuracy.
Other duties including administrative tasks as assigned by Manager/Supervisor.
Abide by and support the policies set forth in the Stryker Code of Conduct.
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards.
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy.