Build your career as a Technical Estimator and Project Manager
Oldcastle BuildingEnvelope•Los Angeles, CA
•Onsite
About The Position
OBE is seeking a Technical Estimator and Project Manager Specialist to provide quotes to customers and convert quotes to orders. This role requires an understanding of Business Development and Sales, as well as CRL products, quote programs, and configurators. The specialist will be responsible for prompt customer engagement to create memorable customer experiences.
Requirements
- High School diploma or equivalent
- Ability to work at a fast pace and stay current with all inquiries and follow-up tasks
- Knowledge of general pricing and margins applied and negotiating skills
- General understanding of glass systems
- Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
- Must be organized and have the ability to prioritize effectively
- Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
- Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
Nice To Haves
- Associates Degree preferred but not required
Responsibilities
- Providing accurate quotations to customers for their given Product Group
- Meeting or exceeding SLA for quote turn around for their given Product Group
- Reading and understanding bid requests through specifications/drawings ensuring quote is technically compatible and competitive
- Maintaining broad knowledge of Product Group products to offer customers
- Answering customer calls and resolving customer questions/concerns by providing relevant and accurate information in a timely manner
- Documenting customer interactions and transactions in ERP consistently
- Demonstrating a sincere desire to understand and anticipate the needs of customers
- Creating a sense of urgency to lead customers to release quotes to order in a timely manner for CRL to meet project critical paths
- Participating in educational opportunities to enhance knowledge of Product Group
- Updating notes on any open quotes, orders or drawings that are not resolved within the business day on a consistent daily basis
- Effectively providing customer feedback to Team Leader
- Collaborating with internal teams on customer needs and factors that contribute to customer satisfaction
Benefits
- Industry competitive benefits at the lowest cost to the employee
- PTO and holidays, including floating holidays
- A pay-for-performance culture with potential for annual raises and bonuses
- Training to equip with knowledge and skills needed to succeed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
