Technical Enablement Specialist

Paymentus Group Inc • Richmond Hill, ON

2d • Onsite

About The Position

The Technical Enablement Specialist strengthens the technical proficiency and operational readiness of internal teams while supporting company-wide onboarding efforts. This role focuses on developing, maintaining, and delivering enablement programs that improve understanding of the Paymentus platform, its features, and its workflows. They work cross-functionally to ensure that technical knowledge is accurately captured, well-documented, and effectively transferred across the organization. This position bridges the gap between product knowledge, operational execution, and instructional design —helping translate technical complexity into clear, actionable learning for diverse audiences.

Requirements

• Bachelor’s degree in information technology, education, communications, or a related field preferred.
• 2–4 years of experience in product enablement, technical training, or documentation for SaaS or enterprise software.
• Proven ability to translate complex technical concepts into clear, engaging materials for varied audiences.
• Familiarity with web technologies, APIs, and general troubleshooting workflows.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Experience designing and delivering both live and asynchronous learning experiences.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Nice To Haves

• Experience in fintech, SaaS, or customer support operations is a plus.

Responsibilities

• Co-facilitate live onboarding sessions for new hires across the company, delivering platform training tailored for both technical and non-technical participants.
• Research new and updated platform features, collaborating with subject matter experts to translate them into clear documentation, tutorials, and training materials.
• Design and maintain enablement assets such as reference guides, walkthroughs, internal Smart Courses, and scenario-based learning modules.
• Partner with Product Support, Implementation, Product, and Client Services teams to align on feature releases, process changes, and training needs.
• Identify recurring knowledge gaps or operational inefficiencies and design targeted enablement initiatives to address them.
• Collect and analyze feedback from training participants and stakeholders to continuously improve content, clarity, and delivery.
• Contribute to the creation and delivery of continuing education programs for existing employees, emphasizing platform updates and best practices.
• Assist in defining and standardizing internal documentation and learning content to ensure consistency and scalability.
• Maintain an active understanding of the Paymentus platform and operational workflows to ensure enablement materials remain current and accurate.
• Support the creation of client-facing knowledge resources in partnership with Technical Writing and Customer Success.

Benefits

• An environment for continual learning, mentoring, and embracing the best technology for the problem
• Competitive salary and bonus structure
• A collaborative and supportive environment that encourages innovation, and offers opportunities to advance your career
• Group Health & Dental Benefits plan
• Corporate discounts on services
• Subsidized Family day of your choosing
• Discounted gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level