TSS Technical Editor Associate - NESD
About The Position
General Dynamics Information Technology desires to hire a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. As a Knowledge Management Specialist Associate you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques. Seize your opportunity to make a personal impact as a Knowledge Management Specialist Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Knowledge Management Specialist Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Knowledge Management Specialist Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.
Requirements
- Bachelors degree or equivalent years of experience
- 0 or more years of relevant experience
- Intermediate skills in the Microsoft Office Suite
- Willingness and ablility to obtain and maintain a Secret Clearance
- Louisiana residency; living within a reasonable commutable distance (approximately 60 miles or less) of the Bossier City facility
Nice To Haves
- Bachelor's degree in English or Technical Writing
- One or more years of relevant experience with Navy Applications
Responsibilities
- Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated
- Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
- Create job aids and SOPs for incident and problem resolution
- Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
- Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
- Coordinates the verification, approval, and processing of document revisions for call center knowledge base
- Track document activity to ensure timeliness and process efficiency
- Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
