Technical Documentation Specialist #1868818

Network Designs Inc. • , VA

4d • Remote

About The Position

NDi is seeking a Technical Documentation Specialist to support the FAA Chief Data Office Enterprise Information & Data Integration Program (EIDIP). This role develops, edits, organizes, and sustains clear technical and operational documentation for enterprise platforms, modernization initiatives, governance activities, security processes, software delivery, AI/ML capabilities, and user support.

Requirements

• U.S. Citizenship is required
• Must be able to obtain and maintain a Public Trust clearance
• This position is remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV
• Occasional travel may be required. Candidates should be able to attend meetings at FAA facilities and other locations throughout the Continental United States (CONUS) as required.
• Must be available during Eastern Time (ET) business hours to support program needs and FAA coordination.
• Bachelor's degree in any field or discipline
• Minimum 5 years of relevant technical writing, documentation, communications, or related experience
• Experience creating technical documentation and diagrams and applying professional documentation standards.
• Experience translating business processes into workflows and developing security, integration, design, development, and implementation documentation.
• Experience researching, analyzing, compiling, writing, and editing diverse policy, technical, statistical, demographic, and financial information.
• Strong proficiency with Microsoft Office and SharePoint.
• Ability to translate complex technical content into clear documentation for technical and nontechnical audiences.
• Ability to obtain and maintain FAA Contractor Personnel Suitability.
• Strong written, verbal, organizational, research, editing, and cross-functional collaboration skills.

Nice To Haves

• FAA or other federal experience and familiarity with federal documentation, accessibility, records-management, security, and review standards.
• Experience supporting Agile, cloud, data, analytics, AI/ML, cybersecurity, governance, or enterprise modernization programs.
• Experience with diagramming, knowledge-management platforms, document repositories, and version-controlled technical content.
• Experience creating user training, onboarding, self-service, and knowledge-transfer materials.

Responsibilities

• Develop and maintain architecture documentation, technical design documents, SOPs, runbooks, user guides, security artifacts, process documentation, training materials, and knowledge-base content.
• Translate complex technical, policy, process, statistical, demographic, and financial information into clear, accurate, audience-appropriate documentation.
• Interview architects, engineers, security practitioners, analysts, program managers, product owners, and users to collect and validate source information.
• Document business processes, workflows, security and integration requirements, design decisions, development procedures, implementation steps, operational practices, and support processes.
• Edit professional documents for content, structure, consistency, readability, accessibility, format, flow, and technical integrity.
• Determine the suitability and level of detail of material for executive, technical, operational, and end-user audiences and identify missing or incomplete content.
• Maintain version-controlled repositories, templates, diagrams, document standards, review cycles, release updates, and approval records.
• Support project and program reports, procedures, presentations, meeting materials, training, transition, onboarding, and knowledge-transfer activities.
• Collaborate with Agile and technical delivery teams to ensure documentation remains synchronized with platform, application, security, governance, and operational changes.

Benefits

• comprehensive health, dental, vision, pet, and legal insurance
• 401(k) retirement matching
• paid leave
• paid holidays
• health and wellness programs
• employer-paid life and disability insurance
• professional development
• education benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level