Technical Director (Logistics/Warehousing)

Ship Calm LLC•Indianapolis, IN

9d•$100,000 - $140,000

About The Position

This role offers the opportunity to make a tangible impact with the technology you build, using a powerful tech stack that engages with the latest AI-based technologies. The position provides autonomy and the ability to grow as a technologist by helping to move physical goods and overcome operational complexities that help entrepreneurs realize their vision and scale. You will work closely with the experienced leadership team to learn how to connect technical architecture directly to the P&L, sales strategy, and operational throughput. This role contributes to the growth and success of a high-performing team with a clearly defined career path.

Requirements

5+ years of hands-on technical experience in software engineering, integrations, and technical operations
2+ years of technical leadership experience
2+ years of hands-on experience with 3rd-party integrations and complex distributed systems
Warehousing, logistics and/or e-commerce platforms and domain experience
Project management and agile methodologies experience
Exceptional written and verbal communication skills with proven ability to explain complex technical systems in non-technical terms
High emotional intelligence and proven track record of delivering results under pressure
Strong programming proficiency, especially TypeScript and NodeJS
Strong data analytics experience, especially SQL
Experience working with supply chain technologies (OMS, WMS, TMS)

Nice To Haves

Take decisive action under pressure
Embody a player-coach leadership style
Embody ruthless prioritization

Responsibilities

Conduct a full audit to map the tech stack, end-to-end value streams, and system dependencies within the first 30 days.
Build trust and accountability through clear, efficient communication, offering support, providing progress updates, and managing deadline expectations.
Contribute to weekly Product L10 meetings and dedicated Rock Out sessions to drive long-term product alignment and strategic execution.
Develop a plan, working with leadership and the team, to grow the team (professionally and in number) to minimize direct dependencies on you for daily/urgent task resolution.
Maintain steady-state platform health and system reliability through continuous monitoring, proactive issue resolution, and adherence to QuickCalm best practices.
Serve as a dependable escalation anchor for urgent technical issues, upholding defined SLAs for support resolution and system metric stability.
Build strong operational trust with direct reports through consistent weekly 1:1s, coaching them on hitting individual KPIs, celebrating achievements, and resolving performance or workflow bottlenecks.
Drive long-term platform resilience and scalability by systematically executing the remediation plan for top-tier technical debt items.
Drive a high-performance culture of ownership and psychological safety, empowering team members to take full accountability for their deliverables while minimizing single points of failure.
Champion engineering efficiency and visibility by tracking ticket volumes and measuring time spent across bugs, new features, and technical debt.
Partner with Operations to convert manual workflows into automated solutions.
Demonstrate technology onboarding and integration capacity of at least 2-5 integrations/onboardings per week.