Technical Dir

DEKRA SERVICES INC•US Remote, US,

18h•$102,600 - $156,000•Remote

About The Position

Directs and interprets the standards and rules applicable to DEKRA Certification, Inc. Disseminates standards information continually, including ongoing training of all staff and auditors. Coordinates activities of the organization to obtain optimum efficiency and maximize financial performance.

Requirements

Master's degree or equivalent; or four to ten years of related experience and/or training; or equivalent combination of education and experience.
Minimum of three years of quality management experience.
Experience supervising staff or teams.
Hands-on experience establishing, auditing, leading, and maintaining an ISO/AS quality system.
Technical knowledge for assigned unit.
Experience leading and representing the organization during external notified body audits.
Assist in accreditation program harmonization.
Excellent interpersonal, verbal, written, and presentation skills.
Ability to work individually or in project teams.
Strong analytical skills while handling multiple projects and delivering results on time using well-developed problem-solving skills.
Proactive attitude, excellent organizational skills, and ability to work autonomously.
Ability to travel domestically up to 40–50% of the time, including overnight stays; occasional overseas travel may be required.
Availability for communications in any time zone may be necessary.
Ability to lead teams and display a high level of professionalism.

Responsibilities

Actively contribute to a culture of safety and health by demonstrating accountability, communication, and oversight in the following key areas: Strategic Alignment, Accountability, Performance Monitoring, Reports, Communication & Engagement, Incident Management, and Corrective Actions.
Provide leadership, direction, and performance oversight for assigned internal employees and external contractors, including workforce planning, coaching, development, resource allocation, and ensuring alignment with business objectives and technical requirements.
Lead auditor for AS9100, ISO 9001, among others.
Act as the designated Certification Official for DEKRA’s accredited and unaccredited standards.
Maintain and extend accreditations and recognitions in relevant market segments.
Develop market-specific presentations.
Collaborate with Marketing and Sales in the acquisition of new clients.
Implement DEKRA Certification rules related to technical matters in cooperation with Aerospace Program Manager.
Implement accreditation requirements, in particular with the commissioning of auditors and review of audit records.
Create, adapt, and update specific processes, procedures, and work instructions for the business sector within the team in agreement with top management of DEKRA Audits NA.
Manage updates and distribution of audit procedures, ensuring they are simple and clear.
Determine required competence for auditors and office staff and conduct initial onboarding knowledge, qualification, and competence assessments.
Provide initial onboarding training regarding audit procedures and provide updated training monthly, including communicating revisions and updates regarding technical conformity to the auditor pool.
Create and provide initial training to office staff for general knowledge of the audit process and certification industry, and provide updated training yearly, including communicating revisions and updates regarding technical conformity to office staff.
Assess, enforce, and update required auditor qualifications, such as expiring accreditations and conformity to additional requirements, including ISO/IEC 17021-2 and ISO/IEC 17021-3.
Determine SME roles and responsibilities and verify these are met.
Facilitate SME and auditor selection for impartiality.
Create, manage, and follow a single internal audit program.
Conduct Management Review for entire ANAB Accreditation related program on a quarterly basis.
Manage internal and external audit findings, follow-up, and regularly report status of findings and actions to top management.
Maintain, and regularly update DEKRA Management Systems Manual.
Attend all external office audits and attend client site witness audits depending on the witnessed auditor’s competence, client complexity, and criticality of IAF code.
Keep records clear and ensure that external findings are valid.
Record all external findings in Action Log, with status tracked and transparent to all staff.
Write, propose, facilitate discussion, and finalize responses to external findings. Ensure that changes to the DCI system in response to findings are promptly and completely executed.

Benefits

Access to competitive health care and retirement benefits
Paid time off
Mental and emotional support resources through our Employee Assistance Program
Opportunities to learn and develop
Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
Critical Illness & Hospital Indemnity supplemental insurance
Company Health Savings Account contribution
Flexible Spending Account for eligible health care and dependent care expenses
Paid time off such as vacation, sick leave, and floating holidays
Wellness Program to increase activity and health habits, with ability to earn participation rewards
Paid Parental Leave
Travel Assist (Domestic/International)
401(k) plan, with an employer match
Company paid Short- & Long-Term Disability benefits
Group term life insurance with options to buy-up for self and others
Working Advantage – DEKRA’s official corporate discount program
Education Assistance Program
Student Loan Repayment Assistance
Internal training and development resources to grow your career
LEAD Forward Leadership Development Program
Annual Career Goal Setting and Performance Review cycle participation