Technical Deployment Analyst

Equinix•San Jose, CA

1d•$73,400 - $110,200•Onsite

About The Position

Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required. Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Requirements

Typically requires a minimum of 2 years of related experience with a Bachelor’s degree, or equivalent work experience

Responsibilities

Develops professional expertise to support deployment projects by validating customers' order requirements with the customer processing team and other stakeholders
Project manages the technical deployment responsibilities with the Data Center manager
Develops technical knowledge of the Data Centers and recommends solutions, while in partnership with more senior team members, to address internal issues within a moderate scope
Applies learned techniques to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
Receives general instructions from experienced teams and team members in providing solutions cross-functionally to resolve customers' non-standard order requirements
Supports reinstall projects where required
Learns & develops professional expertise from senior team members to ensure tickets are set with appropriate commit dates
Follows up with operations and suppliers to ensure work is completed on time and according to quality standards within a moderate scope
Applies company policies and procedures to resolve a variety of issues
Plans, develops and delivers intermediate scale customer implementations, in a moderate scope
Schedules implementation meetings with cross-functional groups
Monitors and ensures the timely closure of operations activities, by submitting accurate information the company's business system tools
Investigates and collaborates with cross-functional teams to resolve moderate issues during project implementation
Maintains regular communication with functional and cross-functional teams throughout the implementation
Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
Communicates with cross-functional groups on project plans and implementation progress for small to medium scale projects
Reviews business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements, within a moderate scope
Provides intermediate system level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required
Partners with operations team members to meet solutions
Ensures operations provisioning data is accurately input into Equinix business systems tools
Collaborates with own team and operations team(s) to investigate and perform physical audit tasks
Receives general instructions for the project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment