Technical Delivery Manager

Fenix24

5d•Hybrid

About The Position

The Technical Delivery Manager – Professional Services is a senior leadership role responsible for driving the successful delivery of infrastructure security hardening, and services implementation across Fenix24’s enterprise client base. This individual serves as the strategic bridge between our engineering teams and client executive leadership — owning delivery outcomes, managing escalations, and ensuring every engagement reflects Fenix24’s commitment to resilience and excellence. The ideal candidate combines deep technical credibility with the executive presence to lead client conversations at the C-suite level, and the mentorship instinct to grow the engineers around them.

Requirements

8+ years of experience in IT infrastructure, cybersecurity, or professional services, with at least 3 years in a delivery leadership, technical management, or principal architect role.
Hands-on technical background spanning one or more of the following domains: enterprise backup and data protection, network security and firewall management, endpoint and identity security, infrastructure hardening, or cloud security. Sufficient technical depth to earn the respect of senior engineers and credibly advise client CIOs and CTOs.
Excellent analytical, organization, and problem-solving skills.
Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities.
Ability to form relationships across all levels of the company while modeling Fenix24's Culture and Values.
Ability to apply general rules to specific problems to produce conclusions and responses.
Strong analytical and problem-solving skills with high attention to detail.
Ability to apply general rules to specific problems to produce conclusions and responses.
Ability to communicate effectively, both verbal and written.

Responsibilities

Own end-to-end delivery of professional services engagements across security hardening, and services implementation across Fenix24’s enterprise client base — from kickoff through steady-state handoff.
Lead executive-level client conversations, serving as the primary strategic and technical point of contact for CIOs, CTOs, VPs of IT, and senior infrastructure leadership throughout the engagement lifecycle.
Manage client escalations with urgency and professionalism — de-escalating tension, identifying root cause, driving resolution, and maintaining executive trust throughout the process.
Drive the onboarding and implementation of new managed service clients across backup, firewall, and CEM programs — coordinating technical resources, setting expectations, and ensuring a high-quality initial experience that transitions smoothly into ongoing operations.
Oversee security hardening engagements across client environments — ensuring delivery teams follow Fenix24’s standards for endpoint security, identity protection, perimeter defense, and infrastructure hardening, with measurable outcomes documented at every stage.
Mentor and develop the professional services engineering team — including Virtualization, Infrastructure, Network, M365, Identity, and Backup Engineers — through coaching, structured feedback, knowledge transfer sessions, and hands-on guidance in the field.
Serve as a technical escalation path for engineering teams — stepping in to provide expert guidance on complex delivery challenges, architecture decisions, and client-specific technical obstacles.
Collaborate with Project Managers, Practice Leads, and Account Managers to scope engagements, develop effort estimates, establish delivery timelines, and ensure resource alignment across active engagements.
Establish and continuously refine delivery standards, runbooks, and playbooks for professional services engagements — driving consistency, repeatability, and quality across the team.
Foster a culture of ownership, excellence, and continuous improvement within the engineering team — setting a high bar for technical quality, client communication, and professional conduct.
Ensure all delivery work aligns with Fenix24’s security-first philosophy and organizational standards — holding teams accountable to quality, timeliness, and the measurable improvement of client security posture.
Stay current on the threat landscape, security tooling, and best practices across the domains served by the professional services team — bringing relevant insight into client advisory conversations and internal delivery planning.
Proactively identify and communicate scope changes, schedule impacts, and delivery risks to internal leadership and client stakeholders, ensuring transparency and collaborative resolution.
Coordinate change management and governance processes across client engagements, ensuring adherence to Fenix24’s change control policies and client-specific approval workflows.
Lead engagement closeout and managed service transition activities — facilitating knowledge transfer, documenting client environment baselines, and ensuring a smooth handoff to ongoing managed operations teams.
Participate in pre-sales and solution design conversations alongside account teams — providing technical credibility, scoping input, and helping to shape proposals that are both accurate and compelling to enterprise clients.
Additional responsibilities as assigned.

Benefits

Internal and external learning & development opportunities, including career advancement
Scheduled & flexible PTO programs
Family friendly programs- Care packages
Regular team building events
Competitive compensation & benefits including:
Private health insurance
Mental health and wellness programmes
Company-matched pension scheme
Life insurance and income protection insurance
Monthly fitness/gym membership allowance