Technical Delivery Manager (State & Local Government)

Appian Corporation•McLean, VA

5d•Onsite

About The Position

Technical Delivery Managers (TDMs) are responsible for ensuring customers achieve remarkable business results through technology engagements and driving customer growth through technology expertise, trusted advice, relationships, and demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

Requirements

Proven background in support State & Local Government contracts
5+ years of experience in an agile delivery environment
At least 1 year of experience leading a team
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel; 10% or less annually to support customer engagement
Experience managing a book of business using financial management tools and metrics
Experience leading agile delivery teams and managing enterprise scale technology programs
Experience collaborating with architects and product designers to design and deliver compelling solutions for customers
Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills

Nice To Haves

Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing
Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management

Responsibilities

Ensure customers achieve remarkable business results through technology engagements.
Drive customer growth through technology expertise, trusted advice, relationships, and demonstrated results.
Manage and deliver innovative solutions built on the Appian platform for customers.
Oversee all aspects of agile delivery for Appian led engagements, including risk management and impediment removal.
Team closely with front-line sales reps to drive growth in strategic accounts and integrated deals.
Engage in project management, account management, relationship building (customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.
Partner with Appian Sales, Appian Partners, and Customer Success Managers (CSMs).