Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Accenture•Milwaukee, NY

1d•Hybrid

About The Position

We are the Accenture Google Business Group (AGBG) Mid-Market team, a specialized group focused on delivering tailored Google Cloud solutions for mid-market, high-growth enterprises. We partner with dynamic organizations to accelerate business transformation using Accenture solutions and Google Cloud products. The Customer Experience domain is critical, and AI is reinventing it. Google's Gemini Enterprise for Customer Experience (GECX) offers intelligent agents, real-time insights, and personalized commerce at scale. Our clients, high-growth mid-market companies, are investing heavily in this area and require agile leaders to design, build, and deliver these solutions rapidly to drive customer value and competitive differentiation. This is a high-demand, fast-moving area within our practice.

Requirements

Minimum 7 years in hands-on, client-facing technology roles with experience in building and delivering solutions.
Minimum 5 years architecting and delivering on Google Cloud Platform, with deep expertise in customer engagement, contact center, and conversational AI solutions.
Proven ability to independently own client engagements from technical design through go-live.
Deep hands-on experience with CCaaS platforms (Google CCAI, Genesys, NICE, or Amazon Connect), conversational AI design, and CX architecture.
Strong technical leadership and delivery management skills, including architecture, scope, risk, and stakeholder management.
Experience with distributed global teams and modern engineering practices.
Clear communication skills, capable of both technical whiteboarding and C-suite presentations.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Nice To Haves

Google Cloud Certifications: Active Professional Google Cloud certifications (specifically Professional Cloud Architect or Cloud Digital Leader with CCAI Specialization).
Advanced Agent Frameworks: Hands-on experience deploying agentic AI frameworks via the Gemini Agent Platform, ADK, A2A, or Model Context Protocol (MCP).
Cross-Functional Ecosystem Exposure: Secondary familiarity with adjacent Google Cloud domain areas including Data & AI (BigQuery, Vertex AI, Looker), Marketing Technology (Customer 360, CDP platforms), Cloud Architecture Foundations (GKE, hybrid networking, CI/CD), Securing Client Data (Google Security Operations, Agentic Defense), and Collaboration Enablement (Gemini Enterprise for Workspace).
Transformation Track Record: A proven history of delivering comprehensive customer engagement and contact center modernizations at a rapid pace across multiple clients.
Bachelor's in CS, Engineering, or related field — or 12 years equivalent experience.
Google Cloud Professional certifications (Cloud Architect, CCAI Specialization).
Hands-on experience delivering GECX solutions — CX Agent Studio, Commerce Agents, Agent Assist.
Experience with agentic AI frameworks — Gemini Agent Platform, ADK, A2A, MCP.
Deep expertise in omnichannel architecture, CRM integration, and contact center modernization.

Responsibilities

Own the delivery end-to-end, including scope, timeline, team structure, technology, quality, and outcome.
Design the delivery approach, including defining the plan, structuring the team, setting the cadence, and sequencing the work.
Partner with engineers on technical architecture, owning how solutions are built, managed, and shipped.
Provide technical advisory across the engagement, guiding clients and teams on offerings, technical implementation, and Google Cloud services, considering client environments and architectures.
Act as the client's trusted delivery partner, leading status reviews, managing expectations, navigating trade-offs, and ensuring clear communication on progress and next steps.
Rapidly deploy solutions by standing up delivery, mobilizing teams, and driving execution from day one, delivering proven capabilities quickly.
Lead across borders by coordinating onshore delivery leadership with offshore engineering teams, setting priorities, defining workstreams, removing blockers, and maintaining delivery pace.
Drive quality and outcomes by establishing delivery governance, defining checkpoints, tracking progress, and ensuring measurable client value.