Technical Data Regional Support Analyst

Airbus • Herndon, VA

7d • Hybrid

About The Position

The jobholder is responsible for actively promoting to the USA, Canada, Latin America regions Customers the Airbus initiatives to enhance the access, usage and support of Airbus Technical Data deliverables. The jobholder is responsible for providing to Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction. This includes familiarization/ training to ensure efficient use of the Technical Data by Customers. The jobholder is responsible for acquiring customers' feedback on Airbus Technical Data products, support and services in order to identify issues and/or subjects for continuous improvements.

Requirements

• 5+ years aviation experience
• Knowledge of aircraft maintenance operations, airline and Maintenance Repair & Overhaul (MRO) organizations
• 2 years EOM Tech data experience
• Experience in customer facing (Airlines) and managing expectations

Responsibilities

• Ensures regular communication towards operators promoting new digital initiatives
• Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
• Make sure, as first line Support, that the Technical Data queries from internal and external customers are answered correctly and in an expedited manner.
• Support local Airbus teams with topics related to Technical Data
• Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
• Acquires, analyzes customers feedback needs and requirements for continuous improvements of products and services.
• Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.

Benefits

• Equal employment opportunities (EEO)
• Compliance with applicable state and local laws governing nondiscrimination in employment
• Workforce diversity
• Inclusive working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed