Technical Data Regional Support Analyst

Airbus • Herndon, VA

9d • Hybrid

About The Position

Promoting to the USA, Canada, Latin America regions Customers the Airbus initiatives to enhance the access, usage and support of Technical Data deliverables. Providing to Customers first line support on Maintenance and Engineering Technical Data to obtain and maintain a high level of customer satisfaction, including familiarization/ training to ensure efficient use of the Technical Data by Customers. Acquiring customers feedback on Airbus Technical Data products, support and services to identify issues and/or subjects for continuous improvements. Bringing Tech Data awareness and value to the Customers in Latin America.

Requirements

• Bachelor’s degree in Aerospace Engineering, Mechanical Engineering, or related field and 3 years in any job title involving experience with Technical Data in the aviation industry.
• Prior experience must also include 2 years of experience in Original Equipment Manufacturer (OEM) process within aviation industry
• Working in aircraft maintenance operations, airline and Maintenance Repair and Overhaul (MRO) organizations
• Working with customer (airline) demands and managing expectations
• Supporting Technical Data queries from internal stakeholders and external airline customers.
• Up to 40% domestic and international travel required for business meetings, training and conferences.
• Up to 40% telework permitted.

Responsibilities

• Promoting to the USA, Canada, Latin America regions Customers the Airbus initiatives to enhance the access, usage and support of Technical Data deliverables.
• Providing to Customers first line support on Maintenance and Engineering Technical Data to obtain and maintain a high level of customer satisfaction, including familiarization/ training to ensure efficient use of the Technical Data by Customers.
• Acquiring customers feedback on Airbus Technical Data products, support and services to identify issues and/or subjects for continuous improvements.
• Bringing Tech Data awareness and value to the Customers in Latin America.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees