Technical Customer Support Specialist

team.blue UK•Worcester, MA

2d•Hybrid

About The Position

We're looking for a Technical Customer Support Specialist, with a strong and passionate interest in technology and customer service, to join our support team under our group brands including Catalyst2, UKDedicated and GURU. Bringing your cPanel, WordPress and Linux skills, you’ll be a valued part of a 5-star rated support experience, assisting our wonderful customers. In the performance of your duties, you will be expected to use your best endeavors to always promote and maintain the interests and reputation of the Company. Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture. This role is either completely remote (UK-based), or working from one of our Hemel Hempstead, Worcester or Reading offices.

Requirements

A history of working with WordPress.
Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.
Experience administrating Linux using CLI.
Strong troubleshooting skills.
Web hosting skills with cPanel, WHM or Plesk.
Excellent spoken and written English communications.
Positive attitude with perseverance.
An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
Resilient & confident with the ability to problem solve.
Adaptable, flexible and quick thinker with attention to detail.

Nice To Haves

CloudLinux
Windows server and IIS administration
PHP or similar language
Magento administration

Responsibilities

Providing support to our customers using email/tickets, live chat and telephone.
Handling service monitoring alerts.
Assisting other teams with technical tasks, system administration and service provisioning.