Technical Customer Support Representative (Hybrid or Remote)

Oregon Tool•Portland, OR

1d•$56,000 - $67,000•Hybrid

About The Position

The Technical Customer Support Representative acts as the product technical communication link between the customer and the organization for Oregon Tool’s Forestry, Lawn & Garden, and Outdoor Power Equipment products. This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool’s products, with only the most complex problems needing to be escalated up.

Requirements

High School Diploma required or GED equivalent
Minimum of 6 years’ experience dealing with the technical aspects of outdoor power equipment and replacement parts
Minimum of 2 years’ experience working in a customer service capacity or related role with outdoor power equipment products
Ability to effectively handle a high level of phone and email contact with customers and other employees
Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
Excellent written and verbal communication skills using technical and non-technical terms
Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)

Nice To Haves

Associates Degree in Business or a related field a plus

Responsibilities

Responds to customer inquiries via email, phone, or web with correct part recommendations
Provides technical support on product use, maintenance, and troubleshooting
Acts as a liaison between customers and product teams
Attends training to stay updated on new products
Coordinates warranty/goodwill part shipments
Assists with internal/external training logistics and event coordination
Manages training records and issues certificates
Handles shipping of warranty/goodwill parts
Performs general administrative duties as needed

Benefits

Medical, Dental, and Vision Benefits available on day one (no waiting period)
401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
Retirement Savings Plus Plan
Earn up to 120 hours vacation during your first year of service
Paid holidays and one paid Community Involvement Day available per calendar year
Tuition reimbursement program
Casual work attire
Complimentary snack and coffee/tea to keep you fueled
Onsite cafeteria offering a variety of convenient options
Onsite Physical Therapist
Onsite Fitness center
Public Transit access