Technical Customer Support Representative

VR Systems • Tallahassee, FL

12h • Hybrid

About The Position

VR Systems is seeking a motivated and detail-oriented Technical Customer Support Representative to support their Voter Focus product. This role involves providing high-quality phone and email support to customers, troubleshooting technical issues, and guiding users through solutions. The representative will document interactions, communicate critical issues to internal teams, identify usability challenges, and suggest product improvements. Additionally, the role includes developing and delivering customer training and collaborating with software engineers, support staff, and leadership. The position requires managing tasks independently with minimal supervision and performing Voter Focus-specific work such as developing and running SQL queries. This is an opportunity to work directly with election professionals in a fast-paced, mission-driven environment with strong potential for professional growth and impact.

Requirements

• Bachelor’s degree in a related field
• Strong problem-solving skills and attention to detail
• Ability to learn quickly and adapt to changing priorities
• Excellent written and verbal communication skills
• Customer-focused mindset with strong interpersonal skills
• Self-starter who can work independently and as part of a team
• Interest in technology, training, and continuous learning
• High integrity and alignment with company mission

Nice To Haves

• Experience with SQL or databases
• Technical support or SaaS experience
• Training or teaching experience

Responsibilities

• Provide high-quality phone and email support to customers
• Troubleshoot technical issues and guide users through solutions
• Follow through on all customer inquiries to ensure resolution and satisfaction
• Document interactions, issues, and resolutions in tracking systems
• Communicate critical issues to product managers and internal teams
• Identify usability challenges and suggest product improvements
• Develop and deliver customer training (independently and collaboratively)
• Collaborate with software engineers, support staff, and leadership
• Manage and prioritize tasks independently with minimal supervision
• Develop and run SQL queries for Voter Focus

Benefits

• Competitive salary (based on experience)
• Hybrid work schedule after onboarding
• 100% employer-paid health & dental insurance (employee)
• 50% coverage for dependents
• 401(k) with company match
• Paid vacation and personal time
• Long-term disability and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees