Technical Customer Support Representative I

WorkWave•Holmdel Township, NJ

19h•Hybrid

About The Position

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team.

Requirements

Basic understanding of the organization's products and services.

Responsibilities

Provides basic technical support and assistance to customers via e-mail, phone, or chat.
Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
Provides customers with preventive maintenance and configuration recommendations.
Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
Possesses a basic understanding of the organization's products and services.
Escalates more complex inquiries to a higher level support team.

Benefits

health and dental
401k with company match
Flexible Time Off policy or generous PTO plan (role dependent)
paid holidays
Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community
extensive video libraries for soft skill and role specific training available 24/7
live trainings are provided throughout the year