Technical Customer Success Manager - Networking & Infrastructure

Legrand Slovenija•United States,

11d•$150,000 - $180,000•Remote

About The Position

Legrand has an exciting opportunity for a Technical Customer Success Manager to join the Data Center Power and Control Division ZPE Systems Team. This is a remote position in United States. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Technical Customer Success Manager to support our global enterprise customers. As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre‑sales engagement and primary post‑sales ownership, ensuring what is sold can be delivered successfully and that customers achieve long‑term value after deployment. This is not a quota‑carrying or sales engineering role.

Requirements

Technical expertise in networking and infrastructure.
Experience in customer success or a similar client-facing technical role.
Ability to manage the full customer lifecycle.
Experience with pre-sales engagement and post-sales ownership.
Strong understanding of Out-of-Band (OOB) Network and Infrastructure Management.

Nice To Haves

Experience in the data center industry.
Familiarity with Legrand's ZPE Systems products.

Responsibilities

Own the technical success of enterprise customers across the full customer lifecycle.
Span selective pre-sales engagement and primary post-sales ownership.
Ensure what is sold can be delivered successfully.
Ensure customers achieve long-term value after deployment.