Technical Customer Success Manager

Beeline • Jacksonville, FL

6h

About The Position

Position Purpose: The Technical Customer Success Manager provides strategic and operational support to Beeline Professional customers and partners. This role will be partnered closely with the Project Manager, Implementation Consultant and client stakeholders. In addition, they will have an in-depth knowledge of all Beeline VMS systems, enhancements with each release and understanding of how-to best solution all Beeline VMS system and integrations based on the latest functionality of each respective VMS.

Requirements

• Bachelor’s degree in Business, Computer Science or other analytical concentration plus relevant work experience.
• Proven strategic and operational client support/ customer success
• Proven ability to understand business processes and operations issues or objectives and ability to translate them into application solutions.
• Proven ability to work creatively and analytically to solve business and technical problems.
• Ability to build rapport with diverse and differently motivated individuals, groups, and departments.
• Strong consulting skills with the ability to engage clients and understand their business needs.
• Experience in the VMS MSP or HCM space
• Ability to translate business problems into technical solutions and strategies.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Experience working with engineering and product teams to drive improvements.
• Exceptional organizational skills - ability to manage multiple, competing priorities and projects.
• Strong written and verbal communication skills.
• Ability to meet aggressive deadlines and provide quick turnaround.

Nice To Haves

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously
• Attention to detail / detail oriented.

Responsibilities

• Build Relationships: Establish a trusted/strategic advisor relationship with each assigned customer and drive continued adoption, utilization, and value of our products and services.
• Technical Subject Matter Expert: Responsible for capturing technical scopes, configuring or adjusting customer configurations / integrations, advising on APIs, authentication methods, security, or system architecture that is configurable within the UI. Overall expert in Beeline Professional Technologies. Able to make configuration, workflow and process changes.
• Lead Onboarding and Drive Adoption: Lead onboarding sessions, guiding customers step-by-step as they integrate Beeline Professional into their business, ensuring they experience quick wins and continued value. Conduct technical working sessions to jointly architect solutions leveraging the engineering team with prospective and existing users within your accounts. Conduct enablement sessions to provide hands-on training of BP.
• Maximize Customer Value: Proactively help customers explore and use BP’s full feature set, cross sell other Beeline products and services aligning product use with their goals to ensure they get the most out of our platform.
• Be a Strategic Partner: Lead regular strategic reviews (QBRs) with customers, helping them navigate their challenges, identify growth opportunities, and align BP solutions with their evolving needs.
• Prevent Churn, Promote Growth: Beeline’s first line of defense against churn, identifying risks early and working proactively to resolve any concerns. You’ll also spot expansion opportunities and collaborate with sales on cross-sell and upsell strategies.
• Champion the Voice of the Customer: You’ll advocate for your customers cross-departmentally with a diplomatic and level-headed approach, ensuring their feedback and needs are heard by our product, support, and engineering teams.
• Track Success: Measure and track key metrics like customer satisfaction, net promoter score, and retention rates, always looking for ways to improve both the customer experience, internal processes, and the client’s overall goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level