Technical Customer Success Manager (Central/East USA)

Motorq • ,

45d • Hybrid

About The Position

Motorq is growing rapidly to support an expanding enterprise customer base. We're looking for a full time Technical Customer Success Manager to own a portfolio of enterprise relationships, helping customers modernize their approach to connected car data across our core products – Our portal powered by AI, APIs and streaming interfaces. We are looking for someone eager to build our team and scale our processes with the right team members. The ideal candidate has a strong track record in B2B SaaS, driving successful integration and onboarding experiences while delivering consistent, high-quality ongoing support.

Requirements

• Experience managing enterprise customer relationships at a B2B SaaS company in a technical, customer-facing capacity
• Comfortable navigating diverse communication styles across international time zones and distributed teams
• Familiarity working alongside software developers and other technical roles
• Understanding of API requests and SQL querying in Snowflake or similar platforms

Responsibilities

• Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI
• Lead technical onboarding and integration projects, including discovery, solution evaluation, and implementation planning
• Maintain ongoing relationships with enterprise customers, managing open items, timelines, and product/technical updates
• Identify expansion opportunities with Sales and develop strategies to increase product adoption and deepen customer use cases
• Serve as the internal voice of the customer - channeling feedback to Product and Engineering to drive Product growth and adoption
• Build and maintain customer-specific technical documentation and release communications
• Develop and lead cross-functional initiatives that improve Motorq's ability to serve enterprise customers at scale
• Develop deep Motorq product expertise to support retention planning and long-term customer success strategies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed