Technical Customer Success Manager

Default • New York City, NY

1d • $110,000 - $160,000 • Onsite

About The Position

About Default Default is building the unified app and data layer for revenue teams, starting by vertically integrating the historically-fragmented revenue stack with a set of AI-native apps like agentic workflows, landing pages, scheduling, and much more. Today, Default is used by thousands of users at hundreds of fast-growing companies like Perplexity, Replit, Justworks, Hex, Rogo, Bland, and many more. We are backed by firms like Craft Ventures, 8VC, Alt Capital, and BoxGroup as well as the angel investors who led product & revenue teams at companies like Notion, Airtable, Ramp, Figma, and many more. Default is a compound startup. If you’re not familiar with this terminology, compound startups are big, ambitious bets on opportunities that span multiple point-solutions and business processes. Compound startups aim to solve the entire problem as opposed to just one piece of it. This is obviously a much harder kind of company to build, but if you do it right you’ll see all kinds of advantages emerge across both product, distribution, and culture. Being a multi-product vendor also means customers will always find new ways to use your product, unlocking new use cases and product expansion opportunities for you as you build. At Default, customers typically start by using us to automate their complex inbound lead workflows with our scheduling, routing, and workflow apps alongside third-party enrichment data they can purchase through Default, and AI agents they can configure natively. Our team and business are growing fast; we just moved into our third office in a year in Flatiron, and have grown revenue 5X since the start of 2025. We have several years of runway, tens of millions in funding, and are grateful to serve hundreds of customers, from small startups to emerging enterprises. About Our Team We are deep believers in fostering a strong, unique culture of building. This is core to how the company was founded: our founders spent years building everything from robots and race cars to parking software and bitcoin mining rigs before dropping out of college to start Default. We believe everyone at Default should be a builder. In fact, our team is comprised of many of the key early employees who helped build companies like Gong, Stripe, Clearbit, Copy AI, and Sprig. Many of these same people are also ex-founders, professional DJs, photographers, ex-Olympic athletes, and musicians. Building at Default doesn’t just mean building the company: it also means building yourself. We look for people who can excel in their role, but who also strive to reinvent themselves and who can grow to take on new challenges they’re well-suited to lead. We promote a lot internally, and try to always leave room for evolution and reinvention. About The Role We are looking for a Technical Customer Success Manager to join a team of Engagement Managers. You will play a pivotal role in building, evolving, and improving Default's go to market org by owning the full customer journey — from onboarding through to expansion. This role is non-trivial; our product serves as the connective tissue between systems like CRMs and the people/processes that govern or work with them. Success in this role will require extreme tenacity, intellect, hard work, top-decile curiosity, and (of course) the ability to solve complex customer problems. Great fundamentals in stakeholder management, strategic communication, and driving measurable outcomes are a must-have to succeed.

Requirements

• 2 or more years of experience working with customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Previous experience working in Revenue Ops, Marketing Ops, Sales Ops, or CS Ops
• Comfortable using modern-day stacks: Claude Code, ChatGPT,Cursor, Clay.com , Zapier, Make.com , n8n, and more!
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Ability, and willingness, to travel up to 20% of the time
• Comfortable diving into challenges and operating in ambiguous environments. Getting clarity may mean you have to discover what works on your own
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking skills
• Comfortable managing multiple initiatives simultaneously
• Willingness to work in person 5-days a week

Responsibilities

• Serve as the primary point of contact and trusted revenue advisor for a portfolio of 40 to 50 customers
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Default platform
• Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
• Become an expert in the revenue operations space, think of yourself in a RevOps / Growth role where you’re shaping the strategies for each customer in your specified book of business
• Manage customer engagements to mitigate risk of churn, map key stakeholders, and Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Drive upsell opportunities and expand customer value
• Collaborate internally with Sales and Forward Deployed Engineering teams to optimize implementation and resolve technical challenges

Benefits

• Competitive salary + equity: if Default wins big, you should too.
• Healthcare coverage: we cover 75% medical, 100% dental, 100% vision, and life insurance coverage.
• Flexible PTO
• Monthly health & wellness stipend
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed