Technical Customer Success Manager

MintMCP • San Francisco, CA

4d • Onsite

About The Position

MintMCP helps companies put agents to work safely by building the infrastructure that makes a company's own work runnable by them. Our product gives agents governed access to company data and tools, ensuring trust by scoping access down to exactly what an agent needs to do its job and capturing the data flows and audit logs security teams need. We are building the rest of the agent stack, aiming to become the system a company's work runs on. We are an AI-native company, with more agents than employees, and have grown to over 50 paying customers since launching in February 2026, including Coursera, Arlo, and Braze. We are backed by prominent investors and angels, and our founders are machine learning experts from top universities with experience at Google Brain and Waymo.

Requirements

• Exceptional customer relationship management skills; ability to build trust quickly and keep rollouts on track.
• Experience owning customer relationships end-to-end in customer success, account management, consulting, or a client-delivery role.
• Ability to run a plan and drive it to an outcome across a customer's team, aligning stakeholders, tracking commitments, and maintaining momentum.
• Comfortable in technical conversations without being an engineer; ability to hold discussions with technical buyers and explain product value.
• Experience with retention and expansion, or a strong commercial instinct for growing accounts.
• Proven ability to build structure and processes (playbooks, templates, cadences) where none existed.
• Calm under pressure and ability to own outcomes when customers are unhappy.
• AI-native or ability to become AI-native quickly, with genuine curiosity about AI and agents.
• Ability to move fast without excessive process.
• Desire to grow into leading a team.

Nice To Haves

• AI solutions engineer or forward-deployed engineer background.
• Experience selling to or supporting technical and engineering buyers.
• Experience with enterprise rollouts involving security review, procurement, and multi-threading.
• Comfort representing the company in person at business reviews, dinners, and on-site meetings with technical and security leaders.

Responsibilities

• Own the customer relationship from deal signing through the entire customer lifecycle.
• Build mutual delivery plans with customers, defining success metrics, responsibilities, and timelines.
• Drive customer onboarding and product implementation for real use cases.
• Monitor account health, run check-ins and business reviews, and proactively identify and mitigate risks.
• Escalate customer needs to engineering or founders when necessary.
• Own customer renewals and identify opportunities for account expansion (more teams, more agents, more of the company's work).
• Resolve critical customer issues when they arise.
• Advise customers on best practices and reframe requests against successful strategies.
• Advocate for customer needs internally to the founders, balancing customer wants with company priorities.
• Build the customer success function by creating repeatable processes, including delivery plan templates, health scoring, review cadences, and sales handoffs.
• Assist in hiring future customer success team members and grow into a leadership role.
• Travel to meet customers in person.

Benefits

• Competitive base, variable, and significant equity.
• Full ownership of accounts with room to build the function and grow into leadership.
• Direct access to the CEO, customers, and product decisions.
• Health benefits, with a team that prioritizes family and health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed