Technical Customer Success Mgmt Senior Analyst
About The Position
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding M365 Copilot, AI, Azure, Dynamics and Power Platform workloads and services. This role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner. The ideal candidate will possess outstanding selling and conversational skills, along with a high comfort level in navigating ambiguity.
Requirements
- Minimum 2 years of experience in consultative selling, account management or other customer success work
- Minimum 1 year of experience with Microsoft cloud solutions
- Bachelor's Degree
Nice To Haves
- Cloud certification such as AZ-900, MS-900, and/or AI-900
- Strong problem-solving and troubleshooting capabilities
- Familiarity with CRM systems and tracking tools
- Strong passion for customer transformation via AI
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.
Responsibilities
- Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction with our M365 Copilot services.
- Serve as a champion for users' needs, advocating for their requirements and feedback within the organization.
- Initiate and conduct outbound calls to customers, engaging them in conversations about their current technology roadmap.
- Discuss the benefits of M365 Copilot, AI, Azure, Dynamics and Power Platform workloads and services. The discussion can/should include demonstrations as needed to showcase the value of our solutions.
- Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications.
- Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience.
- Continuously learn and stay updated on Microsoft Cloud technologies, translating technical knowledge into client-friendly language.
- Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services.
- Engage clients in meaningful conversations that uncover their challenges, goals, and priorities, aligning our solutions with their needs.
- Thrive in a dynamic and fast-paced environment, where priorities and tasks may shift frequently, adapting quickly to changing circumstances.
Benefits
- medical, dental, vision, life, and long-term disability coverage
- a 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
