Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS
About The Position
This role is a technical ownership position within a high-growth creator platform, focused on guiding customers through the entire lifecycle from build to long-term stability. It requires a proactive approach to troubleshooting, optimizing, and future-proofing customer implementations to ensure smooth launches and reliable performance. The position involves managing a portfolio of creators, diagnosing complex issues, advising on technical decisions, and collaborating with Product and Engineering teams. The goal is to engineer smoother outcomes, improve the architecture of success, and reduce technical churn through process design and proactive support.
Requirements
- At least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
- Experience supporting SaaS or app-based platforms
- Confident discussing APIs, integrations, automation logic
- Experience managing multiple concurrent launches
- Experience supporting customers through platform configuration
- Structured, analytical, and calm under ambiguity
- Strong written documentation skills
- Ability to see patterns before they become recurring issues
Nice To Haves
- Experience in no-code / low-code ecosystems
- Comfortable with provisioning profiles, certificates, metadata
- Understanding of backend logic
- Experience supporting Apple App Store / Google Play submissions
- Experience reviewing logs or crash reports
- Enjoy diagnosing systems more than reacting emotionally
- Think in workflows, not just conversations
- Thrive in fast-moving product startup / scale-up environments
Responsibilities
- Troubleshoot complex platform configurations
- Review integrations and automation logic
- Advise on backend setup to support scale
- Diagnose root causes behind feature friction
- Guide creators through technical implementation decisions
- Partner with Product on advanced use cases
- Translate technical possibilities into clear action
- Escalate technical blockers with structured documentation
- Ensure adoption of SDK updates or platform changes
- Run technical launch-readiness reviews
- Review crash logs and performance signals
- Identify recurring friction patterns across portfolios
- Escalate true platform issues with clarity and context
- Validate new feature releases before wider rollout
- Monitor compliance updates from Apple & Google
- Document technical best practices
- Improve implementation playbooks
- Support expansion conversations with technical credibility
- Partner cross-functionally with Product & Engineering to strengthen platform reliability
- Refine technical onboarding playbooks
- Reduce bug volume and technical churn drivers through smarter process design
- Improve QA and submission workflows
- Increase feature adoption through clarity by proactively supporting customers through major version upgrades
- Shorten time-to-launch for complex builds
- Improve integration success rates
- Strengthen scalable documentation systems and internal knowledge loops
- Elevate the technical maturity of the creator base
Benefits
- Career Growth - Actual Career Coaching, training, and conferences
- Tech Gear Budget
- 24 paid vacation days
- 10 “Celebration Leave” days
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
